Customer Service and Relationship Specialist with superior administration skills. Committed to encourage growth and potential within team and organization. Proven history of effective communication expertise in several large volume organizations. Technologically inclined and quick to learn new processes.
Overview
11
11
years of professional experience
Work History
Specialist
VyStar Credit Union
Melbourne, FL
01.2022 - Current
It is a universal position that involves assisting members with monetary transactions that included handling payments, updating personal information and setting up online banking access
When transitioning into an office, build rapport with new and existing members and assist with personal loan applications, debt consolidation and credit building
Traveled to multiple branches to support staff and intake new techniques and methods.
Customer Service Representative
Publix Supermarket, Inc
Melbourne, FL
01.2013 - 01.2022
Process Money orders through Western Union, directing telephone traffic, and oversight of up to twenty employees at a given time
Successfully connect/interact with members, employees, and management.
Closing Associate
Sourcepoint, Inc
Melbourne, FL
Manage original collateral documents from the time of arrival through shipping to the end recipient
As well data entry for secured packages and collateral documents
Preparing shipping manifest and send documents to recipients in a timely manner.
Education
BA - Organizational Management, Banking and Finance
Eastern Florida State College
Melbourne, FL
Skills
Cross-Functional Leadershipundefined
Timeline
Specialist
VyStar Credit Union
01.2022 - Current
Customer Service Representative
Publix Supermarket, Inc
01.2013 - 01.2022
Closing Associate
Sourcepoint, Inc
BA - Organizational Management, Banking and Finance