Philippe Singletary

Summary

• Nonprofit CEO overseeing DCFS-contracted child and family services. Grew portfolio from three ~$7.5K contracts (parenting, counseling, visitation) to a diversified $1.5M program mix, adding transportation and habilitation. Achieved Medicaid YouthCare certification for counseling and non-medical transportation. Built high-performing teams, ensured regulatory compliance, and delivered measurable program outcomes with disciplined financial stewardship.

Key Highlights

• Scaled funding: Expanded and renegotiated DCFS contracts to $1.5M; added transportation and habilitation service lines.
• Opened new revenue: Secured Medicaid YouthCare certification for counseling and non-medical transportation.
• Operational excellence: Implemented KPIs, SOPs, and QA reviews; improved timeliness, documentation, and audit readiness.
• Financial leadership: Built and managed annual budget; strengthened internal controls, billing, and forecast-to-actual reviews.
• Governance and strategy: Partnered with Board on strategy, risk, and policy; delivered data-driven reports and recommendations.
• Team leadership: Recruited and coached senior leaders; set goals and accountability; addressed performance issues decisively.
• Compliance and risk: Ensured DCFS and nonprofit regulatory compliance; led monitoring visits and closed corrective actions.
• Community presence: Primary liaison to DCFS, courts, schools, healthcare, donors, and partners across Stephenson County.

• Oversee assigned staff and ensure compliance to the program's contractual guidlines.
• Manage daily operation of NYAP transportation, visitation and habilitation programs.
• Manage scheduling software for visitation and transportation specialists.
• Provide administration coordination for program contracts while aggressively seeking the growth and expansion in the local market(s) through relationships with key stakeholders.
• Review and sign off on all paperwork generated by TVH case specialists.
• Lead, train and support team members in the region.
• Work with case specialists in coordinating services for YIC including therapy, court, school transports and supervised visits.
• Coordinate all intake services, initial paperwork and documentation.
• Recruit case specialists for THV.
• Coordinate and develop team building exercises.

• Provide general information and respond to customer inquiries regarding order status.
• Responsible for order entry into Amtech.
• Forward complete and accurate shop orders to the appropriate internal customers.
• Acknowledge all customer complaints immediately and begin the internal complaint process to include customer requested action.
• Support sister companies and their customer service needs.
• Manage the daily operations and communications for assigned accounts.
• Responsible for data analysis of assigned territory and lead role in coordinating all project activity for territory.
• Develop new accounts for assigned territory.
• Ensure territory meets profitability guidelines and objectives by analyzing cost and pricing.

• Maintain site, mobile and tablet performance-including customer flow analysis, SEO, product page optimization.
• Partner with full line buyers in order to implement online only offers and pricing strategy to drive tools sales on Kmart.com utilizing internal and external marketing and promotional channels.
• Experienced 6% growth in sales, 10% in profit Y/Y while exceeding forecast and plan for both in 2015.
• Optimized over 200 search keywords which resulted in over 350% in conversion to purchase.
• Partnered with marketing teams to optimally promote online exclusive offers and sales.

• Build/Test deals such as Percent/Dollar Off, BOGO/Fixed price to support online promotional events.
• Enter affiliate, email and personalization offers onto the Smart Opper Platform (SOP) utilizing data provided by merchant teams and/or print ads.
• Identify opportunities for taxonomy updates.
• Reclassify Marketplace items.
• Update the Promotions Management System.
• Execute MAP pricing requests.
• Set Price Alert Exceptions.
• Assisted in investigating why items are not online.
• Trained/partnered with merchants and other support teams on owned processes.
• Work/Train with the Offshore Merchant Ops team.
• Special projects.

• Pricing research and review of marketing system issues.
• Facilitate communication between Merchant and Critical Ops.
• Ad Check-Offer/Pricing verification to printed ad.
• Quality assurance on activity & offer start/stop dates and time for advertised/unadvertised promotions, offer types and offer setup.
• Update/modify offers as needed to ensure pricing integrity.
• Coordinate cross functional teams to identify, manage and resolve issues.