Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillian Castillo

ALBUQUERQUE,NM

Summary

Dynamic and reliable professional with a strong work ethic, honed at Sandia Casino. Proven expertise in cash handling and customer service, enhancing guest satisfaction through effective communication and attention to detail. Recognized for training new employees and maintaining a clean, organized environment, contributing to a positive gaming experience.

Overview

19
19
years of professional experience

Work History

Slots Floor Attendant

Sandia Casino
Albuquerque, NM
03.2016 - 12.2025
  • Assisted guests with inquiries and provided information on casino services and amenities.
  • Maintained cleanliness and organization of gaming areas to enhance guest experience.
  • Enhanced customer satisfaction by maintaining a clean and organized floor environment.
  • Pay Jackpot out to guests, w2s.
  • Provide minor slot machine matinence, paper fill, broken buttons, tilts, printer jam, bill jam, clear bill validators.
  • Provide guest with change, bill breakage.

Cage Vault Banker

Sandia Casino
Albuquerque NM
11.2006 - 03.2016
  • Managed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
  • Trained new employees on banking procedures and customer service protocols to enhance team performance.
  • Balance the Vault Bank and verify cashiers banks.
  • Process W2g's for guests, verify chips going out for poker, table games.
  • Help my cashiers with balancing thier banks.
  • Cash handling, payout casino promotion offers.

Education

High School Diploma -

Ft. WINGATE High School
Fort Wingate, NM

Pima Medical Institute -

Pima Medical Institute
Albuquerque NM

Skills

  • Efficient work ethic
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Customer engagement
  • Cash handling proficiency
  • Payout
  • Handling complaints
  • Following procedures
  • Positive attitude
  • Strong work ethic
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Effective communication
  • Guest services

Timeline

Slots Floor Attendant

Sandia Casino
03.2016 - 12.2025

Cage Vault Banker

Sandia Casino
11.2006 - 03.2016

High School Diploma -

Ft. WINGATE High School

Pima Medical Institute -

Pima Medical Institute
Phillian Castillo