Phillip Archer
Moss Point,MS
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation and trouble shooting. Excellent customer service, time management and multitasking abilities. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
30
30
years of professional experience
Work History
Commercial Door Technician
Precision Door Service
2021.04 - 2023.11
- Diagnosed problems and completed timely repairs.
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Educated homeowners about proper care and maintenance of garage door systems.
- Fabricated replacements for worn or broken parts using welders, lathes or shaping or milling machines.
- Identified issues, analyzed information and provided solutions to problems.
Truck Driver
Double M Transport
2016.06 - 2021.11
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Jordan Carriers
2015.07 - 2016.06
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Cr England - Global Transportation
2014.12 - 2015.07
Automotive Technician
Acura Of Mobile
2014.04 - 2014.10
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Store Manager
Budget Brakes
2013.01 - 2014.03
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Master Automotive Technician
Joe Bullard Automotive
1995.01 - 2013.01
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Auto Parts Counterperson
Discount Auto Parts Stores
1993.11 - 1995.01
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Processed and reshelved return orders, checking for discrepancies, potential usage and defective issues.
Education
Certificate In Automotive Technology - Automotive Technology
Bishop State Community College
Mobile, AL12.1995
Skills
- Ordering Parts
- Customer Service
- Order Fulfillment
- Delivery Coordination
- Returns Processing
- Suggestive Selling
- Vehicle Operations Knowledge
- Clean Driving Record
- Verbal and Written Communication
- Product Merchandising
- Problem-Solving Skills
Timeline
Commercial Door Technician
Precision Door Service
2021.04 - 2023.11
Truck Driver
Double M Transport
2016.06 - 2021.11
Truck Driver
Jordan Carriers
2015.07 - 2016.06
Truck Driver
Cr England - Global Transportation
2014.12 - 2015.07
Automotive Technician
Acura Of Mobile
2014.04 - 2014.10
Store Manager
Budget Brakes
2013.01 - 2014.03
Master Automotive Technician
Joe Bullard Automotive
1995.01 - 2013.01
Auto Parts Counterperson
Discount Auto Parts Stores
1993.11 - 1995.01
Certificate In Automotive Technology - Automotive Technology
Bishop State Community College
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