Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Phillip Brierley

Union,United States

Summary

Reliable and driven employee looking to grow their career. Offering a multi year experience that has been recognized and rewarded multiple times. Phenomenal customer service agent that excels in building customer rapport and encouraging sales.

Overview

9
9
years of professional experience

Work History

Banking Specialist

TD Bank
Greenville, SC
04.2020 - 02.2022
  • Managed 80+ calls daily
  • Always achieved 100% in Customer Surveys
  • Investigated and resolved account issues by offering applicable options to customers.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Opened new accounts and made changes to existing accounts.
  • Identified customer desires and goals through needs-based sales tactics.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.

Warehouse Worker

KW Beverages
Easley, SC
02.2013 - 04.2020
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Simplified shipping and receiving processes for improved workflow.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Updated daily logs with regular shift activities and incident details.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.

Education

High School Diploma -

Belton-Honea Path High School
Belton
05.2008

Skills

  • Customer Service
  • Relationship Building
  • Complex Information Interpretation
  • Information Processing
  • Data Security and Validation
  • Discrepancy Resolution
  • Customer Service-Oriented
  • Problem Solving
  • Task Prioritization
  • Account Services
  • Balance Verification and Reconciliation
  • Verbal and Written Communication
  • Attention to Detail
  • Reliable and Responsible
  • Fraud Detection

Accomplishments

Top 10% in accuracy and sales for 2 years

Won the LEI Award for TD Bank

Consistently won the quarterly award each quarter.

Timeline

Banking Specialist

TD Bank
04.2020 - 02.2022

Warehouse Worker

KW Beverages
02.2013 - 04.2020

High School Diploma -

Belton-Honea Path High School

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Phillip Brierley