Phillip Caceres
West Chester,Ohio
Summary
To obtain a position as a sales representative where I can utilize my knowledge and passion for the industry to build strong relationships with customers, increase sales, and contribute to the growth and success of the company.
Overview
6
6
years of professional experience
Work History
Bar Administrator/Bartender/Team Leader
Kitchen Social
Polaris/Montgomery OH
04.2020 - Current
- Established detailed product knowledge on all liquor, cocktails, and menu items to overall assist customers with any questions or recommendations
- Interacted positively with guests to meet product and service expectations to achieve sales
- Actively handled inventory management and ordering supplies
- Consistently produced high quality service while working in an extremely fast paced work environment
- Making sure every single guest leaves satisfied
- Train new bartenders on cocktail preparation, customer service, and bar etiquette
- Develop and implement innovative cocktail menus that showcase the latest mixology trends while also appealing to diverse customer preferences
- Collaborate with the kitchen team to create unique food and drink pairings that enhance the overall dining experience
- Develop and implement operational policies and procedures to maximize efficiency
- Manage my team employees, providing ongoing coaching and training to improve service quality and customer satisfaction.
Off Premise Sales Rep
High Bank Distillery
Grandview, OH
05.2023 - 11.2023
- Develop and maintain relationships with retail accounts and their employees to increase production and drive sales
- Implement and execute sales strategies to achieve and exceed sales targets with retail accounts
- Conducted product tastings and presentations to educate customers and drive brand loyalty
- Monitored inventory levels and managed other accounts to ensure optimal stock levels
- Conduct regular market analysis to identify opportunities for growth and assess competitive landscape.
- Expanded customer base through cold calling, networking, and relationship building.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
Bartender
Buffalo Wild Wings, BWW
Delaware, OH
03.2018 - 05.2020
- Anticipated guests' needs and used upselling techniques to drive sales
- Proactively resolve customer concerns/complaints without delegating them to higher management.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Associate of Arts - Marketing
Columbus State
Columbus, OH01.2025
Skills
- Interpersonal communication
- Client relations
- Team management and leadership
- Mixology and beverage preparation
- Conflict resolution and problem-solving skills
- Upselling and suggestive selling techniques
- Detail-oriented
- Time management
- Event Coordination
- Product knowledge and training
- Market analysis and research
- Goal oriented and results-driven
- Schedule Coordination
- Staff Management
- Office Administration
- Employee Supervision
- Performance Improvement
Timeline
Off Premise Sales Rep
High Bank Distillery
05.2023 - 11.2023
Bar Administrator/Bartender/Team Leader
Kitchen Social
04.2020 - Current
Bartender
Buffalo Wild Wings, BWW
03.2018 - 05.2020
Associate of Arts - Marketing
Columbus State