Phillip Coaxum
Milford,MA
Summary
Versatile and detail-oriented professional with a background in dental assisting, possessing strong communication and interpersonal skills, seeking a challenging position in customer service. Eager to apply a diverse skill set, including effective customer communication and meticulous organizational abilities, to provide exceptional service and contribute to a positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Holliston Complete Dentistry
03.2024 - 09.2024
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Increased patient retention by developing strong relationships and providing personalized care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Dental Assistant
Nobscot Dental Care
01.2022 - 01.2024
- Developed strong interpersonal skills by effectively communicating with diverse patient populations
- Worked closely with a multidisciplinary team to coordinate and streamline patient care
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
Lead Dental Assistant
Concord Dental of Framingham
01.2019 - 01.2022
- Delivered outstanding patient care by ensuring patient comfort and addressing concerns
- Utilized strong organizational skills to maintain accurate patient records and treatment plans
- Collaborated with colleagues to enhance workflow efficiency and optimize patient experiences
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient satisfaction rates through excellent customer service by attentive listening.
Aim Dental, P.C
01.2018 - 01.2019
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
Walnut Dental Group, PC
09.2018 - 09.2018
Our Lady of Mercy
07.2017 - 08.2017
Palmetto Family Dentistry
06.2017 - 07.2017
Medical University of South Carolina College of Dental Medicine
01.2017 - 07.2017
Education
Associate Degree in Applied Science - General Technology - Expanded Duty Dental Assisting
Trident Technical College
Charleston, SC10.2017
College Diploma - Expanded Duty Dental Assistant
Trident Technical College
North Charleston, South Carolina08.2017
Skills
- Exceptional interpersonal and communication skills
- Strong organizational and multitasking abilities
- Team collaboration and relationship-building
- Problem-solving and adaptability
- Attention to detail and precision
- Inventory checking and ordering of supplies
- Accuracy and Attention to Detail
- Data Entry
- Data accuracy
- Maintains confidentiality
- Customer Relationship Management
- Critical Thinking
Certification
- CPR Certification, 09/01/16 - Present
- ICE DANB Certification, 11/01/16 - Present
- RHS DANB Certification, 05/01/17 - Present
- GC DANB Certification, 07/01/17 - Present
Affiliations
- ADAA (American Dental Assistant Association), 10/01/16 - Present
- Society for Dental Assisting – Trident Technical College, 10/01/16 - Present
- Dental Licensing Number for Massachusetts, #DA09833, 11/02/17 - Present
Teamwork
Willing to assist with any procedure and help other staff members with difficult or time sensitive jobs, processing their dirty instruments and also get hygiene patients seated and radiographs taken. Can be rapid to adjust to stressful situations and assist wherever directed. Strong work ethic with ability to take constructive criticism to improve technique.
Permanentworkexperience
- Aim Dental, P.C, 2018 - 2019
- Concord Dental of Framingham, 08/01/19 - 12/31/22
- Nobscot Dental Care of Framingham, 2022 - 2024
- Holliston Complete Dentistry, 03/01/24 - 09/30/24
Dentaltempjobexperience
- Medical University of South Carolina College of Dental Medicine, 01/01/17 - 07/31/17
- Palmetto Family Dentistry, 06/01/17 - 07/31/17
- Our Lady of Mercy, 07/01/17 - 08/31/17
- Walnut Dental Group, PC, 09/01/18
Communication Skills
Good communication skills during procedures with doctor and patient, engaging the patient in oral hygiene education and dental procedural vocabulary with the doctor. Teamwork oriented, so keen towards maintaining open communication with employees and achieving suitable work relationships with everyone at the practice. Very open and friendly to the patient before and after seating, engaging the patient in meaningful conversation about themselves when appropriate. Will help to reinforce ideas and procedures introduced by the doctor for patient care.
Timeline
Certified Dental Assistant
Holliston Complete Dentistry
03.2024 - 09.2024
Dental Assistant
Nobscot Dental Care
01.2022 - 01.2024
Lead Dental Assistant
Concord Dental of Framingham
01.2019 - 01.2022
Walnut Dental Group, PC
09.2018 - 09.2018
Aim Dental, P.C
01.2018 - 01.2019
Our Lady of Mercy
07.2017 - 08.2017
Palmetto Family Dentistry
06.2017 - 07.2017
Medical University of South Carolina College of Dental Medicine
01.2017 - 07.2017
Associate Degree in Applied Science - General Technology - Expanded Duty Dental Assisting
Trident Technical College
College Diploma - Expanded Duty Dental Assistant
Trident Technical College
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