Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Davis

Edmond ,Oklahkma

Summary

Dynamic customer service professional with a proven track record at Sprint, adept at resolving conflicts with empathy and maintaining high standards of cleanliness. Known for reliability and punctuality, I enhance customer loyalty through effective communication and efficient problem-solving, ensuring a welcoming atmosphere that drives repeat business.

Overview

9
9
years of professional experience

Work History

Store Clerk

7-eleven
01.2025 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Package Handler

FedEx
01.2023 - 01.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cashier

Jersey Mike's Subs
12.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Store Clerk

ConocoPhillips
05.2021 - 01.2024

Customer Service Representative

Sprint
02.2016 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General Studies -

Midwest City Highschool
Midwest City Oklahoma
05.2014

Skills

  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Reliability and punctuality

Timeline

Store Clerk

7-eleven
01.2025 - Current

Cashier

Jersey Mike's Subs
12.2023 - 02.2024

Package Handler

FedEx
01.2023 - 01.2025

Store Clerk

ConocoPhillips
05.2021 - 01.2024

Customer Service Representative

Sprint
02.2016 - 11.2020

General Studies -

Midwest City Highschool

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Phillip Davis