Phillip Denton
SEATAC,WA
Summary
With a proven track record at King County Metro, I excel in safe driving and exceptional customer relations. My experience includes enhancing team productivity and passenger satisfaction, highlighted by adept conflict resolution and effective communication. Skilled in both operational efficiency and fostering positive environments, I bring a blend of hard and soft skills critical for dynamic customer service roles.
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Diligent [Desired Position] with background in public transportation. Demonstrates reliable performance and commitment to passenger safety and satisfaction. Proven ability in navigating urban routes and adhering to schedules. Utilizes effective communication and problem-solving skills to ensure smooth operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
King County Metro
11.2013 - 11.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Followed all relevant schedules for routes and arrivals.
- Aided passengers with disabilities or special needs.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Supervisor of Customer Service
U.S Postal Service MCSO
04.2006 - 11.2013
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Intermediate Certificate - Corrections
Crown Academy
Tacoma, WA03-1991
High School Diploma -
Mumford High School
Detroit, MI06-1986
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Customer relations
- Commercial drivers license CDL
- Communication and interpersonal skills
- DOT regulations
Certification
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Timeline
Transit Bus Operator
King County Metro
11.2013 - 11.2024
Supervisor of Customer Service
U.S Postal Service MCSO
04.2006 - 11.2013
Intermediate Certificate - Corrections
Crown Academy
High School Diploma -
Mumford High School
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