Phillip Duclos
ARDEN,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Service to Sales Manager
Anderson Automotive Group
Asheville, North Carolina
01.2023 - Current
- Established relationships with service customers, while maintaining existing customer base.
- Established new customers and maintained existing customers
- Enhanced sales volume through skilled communication to both new and existing customers.
Customer Service Associate
Lowes Distribution Center
Asheville, NC
01.2022 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Aeroflow Urology
ARDEN, NC
05.2021 - 01.2022
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Theoretical Physics
University of California, Santa Barbara
Santa Barbara, CASkills
- Upbeat and Positive Personality
- Verbal Communication
- Team-Oriented and Cooperative
- Issue and Complaint Resolution
Timeline
Service to Sales Manager
Anderson Automotive Group
01.2023 - Current
Customer Service Associate
Lowes Distribution Center
01.2022 - 01.2023
Customer Service Representative
Aeroflow Urology
05.2021 - 01.2022
Bachelor of Science - Theoretical Physics
University of California, Santa Barbara
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