Phillip Ehrsam
Crossville,TN
Summary
Seasoned Operations/Sales Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing sales and bringing a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Spike's Sports Grille
03.2016 - 02.2024
- Developed and implemented all key operations of start up company
- Build brand awareness through marketing and community networking
- Director of marketing and advertising
- Developed monthly metrics to attain revenue goals.
- Developed and implemented strategies which sustained 10% growth rate year after year
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Regional Sales Manager
O'Rourke Sales
12.2013 - 02.2016
- Expanded market share within region by identifying growth opportunities and collaborating O'Rourke Sales Rental Plans and Priorities
- Increased regional sales by 68.7% in 2014 by implementing strategic marketing plans and nurturing key client relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Organized and participated in both TRIB and APRO Trade shows to sell, train, and develop dealers and their staff.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
Market Sales Manager
Kelloggs
11.2007 - 08.2013
- Established strong rapport with Walmart and Target accounts to achieve account goals and priorities
- Analyzed market trends to identify new business opportunities and expand client base.
- Increased market share by developing and implementing targeted sales strategies.
- Resolved problems with high-profile customers to maintain relationships
- Exceeded sales quotas by 15% and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained District Managers in effectiveness, merchandising standards, and in stores best practices to ensure consistent level of customer service.
- Maintained P&L and managed T&E under budget
District Sales Manager
Kellogg's
04.2000 - 10.2007
- Improved team performance by providing regular coaching, training of Territory Managers, Territory Sales Representatives and 23 part time merchandisers
- Delivered quarterly and annual budgets of $12.5M with growth of 3% - 6% across four year trend
- Maintained national "top ten" district performer for three years straight.
- Increased sales revenue by developing brand execution programs supported with selling aids
- Implemented internal sales contests to deliver sales objectives
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
Education
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Decision-Making
- Program Administration
- Staff Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Customer Relationship Management
- Strategic Planning
- Planning and Implementation
Sales and Management Training
- Gettysburg Experience - Communication/Selling/Negotiating/ Leadership
- Diversity and Inclusion Training
- Diversity Workshop by Stephen Young
- DM Essentials (Kelloggs Company)
- Powerpoint Effectiveness
- Top Gun Management Sales Program
Timeline
Operations Manager
Spike's Sports Grille
03.2016 - 02.2024
Regional Sales Manager
O'Rourke Sales
12.2013 - 02.2016
Market Sales Manager
Kelloggs
11.2007 - 08.2013
District Sales Manager
Kellogg's
04.2000 - 10.2007
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