Thomas Neal
Crossville,TN
Summary
Quality professional committed to maintaining high standards and achieving results. Expertise in improving operational processes and ensuring compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs. Skilled in quality control methodologies and process optimization.
Overview
13
13
years of professional experience
Work History
Quality Coordinator
Clayton Supply
01.2020 - Current
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
- Assisted with quality control audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Experimented with products to test and determine reliability.
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Conducted thorough investigations into reported violations, documenting findings and recommending corrective actions as needed.
- Enhanced collaboration between departments for smoother product development and launch.
- Spearheaded quality assurance initiatives, resulting in fewer defects and higher customer satisfaction rates postlaunch.
- Implemented continuous improvement methodologies to drive ongoing enhancements in product design and functionality over time.
Utility Glass Cutter
Clayton Supply
07.2019 - 12.2019
- Kept work areas organized, clean and free of safety hazards.
- Operated cutters, forklifts and hand tools to manage production needs.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
Team Leader
Clayton Supply
03.2016 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Member - Glass Line
Clayton Supply
07.2014 - 03.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
Captain D's Seafood
01.2012 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Electricians Apprentice - Electronics
Tennessee Technology Center
Crossville, TN05-2011
High School Diploma -
Stone Memorial High School
Crossville, TN05-2008
Skills
- Preventive actions
- Training and development
- Corrective actions
- Customer satisfaction
- Compliance to AAMA standards for Manufactured Housing (NAFS, HUD, and 17012 requirements specifically)
- Conducted inspections to ensure compliance to AAMA 103 & 104 for Quality Assurance program
- Worked with Clayton Supply Hillsboro, TX windows team on development and startup
- Worked with Clayton Supply Hillsboro, TX windows team on setup of Quality Management System
- Management of QMS systems for Crossville Windows, Hillsboro Windows, and Morristown Exterior Door plants
Timeline
Quality Coordinator
Clayton Supply
01.2020 - Current
Utility Glass Cutter
Clayton Supply
07.2019 - 12.2019
Team Leader
Clayton Supply
03.2016 - 07.2019
Team Member - Glass Line
Clayton Supply
07.2014 - 03.2016
Assistant Manager
Captain D's Seafood
01.2012 - 06.2014
Electricians Apprentice - Electronics
Tennessee Technology Center
High School Diploma -
Stone Memorial High School
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