Phillip Eller
Damascus,VA
Summary
Proven Lead Mental Health Associate at Mountain Youth Academy, adept in behavioral management and crisis intervention. Expert in fostering client socialization, ensuring safety, and enhancing treatment outcomes. Skilled in professional communication and patient observation, I've significantly contributed to team training and policy adherence, driving effective multi-disciplinary collaborations for improved client care.
Overview
26
26
years of professional experience
Work History
Lead Mental Health Associate
Mountain Youth Academy
10.2015 - Current
- Monitoring clients behaviors, and documenting their whereabouts every 15 minutes.
- Helping clients with their feelings, and be a positive influence for them.
- Train new staff proper policies, and procedures.
- Collaborate with multi-disciplinary to ensure effective implementation of treatment plans.
- Created meaningful activities designed to help improve socialization skills among clients.
- Ensured that all documentation is completed accurately, and timely according to agency policy.
- Transport clients to, and from facility
Customer Service Representative
C&D Sales
08.2011 - 09.2015
- Responded to customer requests for products, services, and company information.
- Helped stock inventory
Beverage Distributor
Evans Distribution
08.1998 - 07.2011
- Monitored inventory levels closely to prevent stockouts or overstock situations, maintaining optimal availability of products for customers.
- Developed strong relationships with vendors by negotiating competitive pricing agreements and fostering long-term partnerships.
- Planned beverage deliveries to diverse customers, organized truckloads and routing schedules, interpreted job orders to workers and assigned specific duties.
Education
High School Diploma -
Holston High School
Damascus, VA05.1985
Skills
- Professional boundaries
- Patient Observation
- Behavioral Management
- Suicide Prevention
- Individual Counseling
- Behavior Modification
- Treatment Planning
- Anger Management
- Behavior Management
- Patient Safety Management
- Crisis Intervention
- De-Escalation Techniques
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Certified in CPR/AED
- Professionalism
- Mental health evaluations
- Time management abilities
Timeline
Lead Mental Health Associate
Mountain Youth Academy
10.2015 - Current
Customer Service Representative
C&D Sales
08.2011 - 09.2015
Beverage Distributor
Evans Distribution
08.1998 - 07.2011
High School Diploma -
Holston High School
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