Phillip Feliciano
Chicago,IL
Summary
Dynamic and keeping professionality with proven expertise in hospitality and guest services, notably at House Of Blues Chicago. Excelled in high-volume environments, enhancing team efficiency and customer satisfaction through strong multitasking and concise communication. Skilled in POS systems and alcohol service, creating memorable guest experiences for future potential visitations.
Overview
9
9
years of professional experience
Work History
Bartender/Barback
House Of Blues Chicago
09.2021 - Current
- Serving in high customer volumes for special events and concerts.
- Handling in cash, ensuring accurate accounting for the end of the shifts.
- Prepping the bars for opening in a timely and precise manner, stocking the necessary items needed to run seamless service.
- Communicative effort between my team members and I, reducing any chance of difficulties of servicing.
- Keeping displays for a presentable bar, making the selection of spirits easier for customers.
- Cross-training for barbacking and bartending, the recipes for our VIP cocktails and what is to be expected for accurate pours using jiggers.
Cashier
Busy Burger
12.2018 - 08.2021
- Greeting customers entering in the store and aiding customers to their needs, recommending items off the menu if it were their first time.
- Restocking for the next shifts, replacing bibs and stocking the dining area.
- Maintaining cleanliness in bathroom and dining area for customers.
- Multitasking in taking online orders, over the phone and taking over for team members when needed.
- Flexibility in picking up shifts for both day and night shifts.
- Training new-hires, showing the ins and outs of our POS system, what responsibilities were required of them.
FOH/BOH Team Member
Mario's Italian Lemonade
08.2015 - 09.2018
- Maintaining organizational and clean space to safety and health standards.
- Communicating with the team lead and staff, making service seamless.
- High volume in FOH, servicing customers efficiently.
Education
Associates in Computer Science - Computer Science
University of Illinois At Chicago
Chicago04.2026
Skills
- Strong multitasking
- Hospitality and guest services
- Knowledge in liquor and beer
- Concise in communication
- Responsibility in alcohol service
- Memory retention in menu items and liquors
- Familiarity with POS systems
- Fast learner
- Developing good relations with team members and customers
Timeline
Bartender/Barback
House Of Blues Chicago
09.2021 - Current
Cashier
Busy Burger
12.2018 - 08.2021
FOH/BOH Team Member
Mario's Italian Lemonade
08.2015 - 09.2018
Associates in Computer Science - Computer Science
University of Illinois At Chicago
Similar Profiles
Alexis OlivierAlexis Olivier
Server at House of BluesServer at House of Blues
Matthew SmithMatthew Smith
Barback/Bartender at House Of BluesBarback/Bartender at House Of Blues
Andre Johnson Sr.Andre Johnson Sr.
Sous Chef at House of BluesSous Chef at House of Blues