Summary
Overview
Work History
Education
Skills
Websites
Certification
Coursework
Timeline
Generic

Phillip Fowler

Tyler,Texas

Summary

Experienced IT Support Technician with 28 years of experience in network engineering and troubleshooting. Proven ability to monitor networks, deploy new technologies, and design innovative solutions. Skilled in resolving customer service issues and providing technical support. Applying for a position as IT Support Technician to leverage expertise in network engineering and customer service.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sr. Network Field Technician

Copart
Dallas, TX
01.2022 - Current
  • Plan and execute infrastructure and system setups for new and acquired Copart yard facilities
  • Install Cisco routers, FortiGate 60F firewalls, Meraki and Juniper MIST APs, Cisco 2960 switches, CyberPower UPS, Dell computer equipment, RFID printers, and troubleshoot these devices daily
  • Install or contract CAT6 wiring and telecommunications
  • Maintain all installed equipment and systems
  • Configure and support AS400
  • Equipment inventory and refresh
  • Kofax scanning configuration with Fujitsu scanners
  • Ricoh Globalscan NX setup and configuration for global scanning throughout the company
  • Configure and support RVI scanning and AS400 image upload using Serv-U FTP and Kofax
  • Support end users at the yards across the States, Canada, and Europe
  • Travel as needed to these locations
  • Perform network administration functions working with TCP/IP, BGP, VPN, DUO and Okta Multi-factor Authentication
  • Modify and update Active Directory information as requested as well as reset passwords
  • Use Active Directory containers and objects when adding or modifying users or computers or security groups
  • Group Policy Objects to maintain security and functionality
  • Administrate AirWatch for phones and tablets
  • Administrate Sierra Wireless MP70 devices
  • Certified Professional Installer for CBRS devices for private LTE
  • Build out specialized equipment using solar power and battery power for remote printing and network access
  • Use of New Relic for monitoring and outage identification.

Systems Administrator - Level 3

CDW
Remote
09.2021 - 01.2022
  • CIS Security Baseline Level 1
  • Active Directory and Group Policy administration
  • Create and test group policies to achieve CIS guidelines
  • Troubleshoot issues with policies for BCBS internal and external websites
  • Troubleshoot issues with IE, Firefox, and Chrome as well as Windows firewall and other software affected by the policies
  • Serve as level 3 escalation tech.

Systems Administrator for MSP

IconicIT
Tyler, TX
01.2021 - 09.2021
  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configurations
  • Create project plans, design, and implement solutions
  • Level 2 and Level 3 Support for problems identified with systems and network
  • Will act as an escalation for Level 1 and Level 2 Managed Services support technicians
  • Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
  • Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc
  • Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, and VPN
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc
  • Using available network tools in a timely fashion
  • Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
  • Assist with monthly reports, and recommendations for Managed Services Clients
  • Interface with third party vendors as liaison between client and vendor
  • Utilize superior customer service skills
  • Stay current with system information, changes, and updates.

Field Technician/NOC Engineer

Copart, Inc
Dallas, TX
10.2013 - 01.2021
  • Plan and execute infrastructure and system setups for new and acquired yard facilities
  • Install Cisco routers, FortiGate 60E firewalls, switches, Eaton UPS, computer equipment, printers, and troubleshoot these devices daily
  • Install or contract CAT6 wiring and telecommunications (PBX, wiring, phones)
  • Install of Fonality phone servers, phones, and configure
  • Maintain all installed equipment and systems
  • Configure and support AS400
  • Equipment inventory and refresh
  • Kofax scanning configuration with Fujitsu scanners
  • Ricoh GlobalScan NX setup and configuration for global scanning throughout the company
  • Configure and support RVI scanning and AS400 image upload using Serv-U FTP and Kofax
  • Communicate with multiple vendors for cabling and network
  • Support end users at the yards across the States, Canada, and Europe
  • Travel as needed to these locations
  • Network Operations and Engineering is a huge part of this position
  • Modify and update Active Directory information as requested as well as reset passwords etc
  • Work with Active Directory containers and objects when adding or modifying users or computers or security groups
  • Work with Group Policy Objects to maintain security and functionality
  • Help with disaster recovery efforts
  • NOC Analyst Duties Copart: Monitor and troubleshoot systems such as Cisco routers, Fonality PBX, Fortigate/Fortinet routers, LAN and WAN connectivity, SD-WAN, open calls with carriers as needed for managed data, broadband, and other telecom services
  • I have admin rights to all Cisco devices and Fortinet devices
  • Monitor AS400 production and QA environments
  • Monitor DevOps applications and servers
  • (i.e., Kubernetes, IDS, Swiftstack, Nirvana, etc.)
  • I have access to VMWare to manage virtual servers
  • We deal with Office 365, Azure, DUO, Ring Central, and others
  • We use several monitoring tools such as NAGIOS, ManageEngine, Rabbit MQ, Site 24x7, Instana, PRTG
  • Build dashboards using PRTG and Grafana for metrics and monitoring
  • Linux exposure
  • Disaster recovery
  • Network Operations.

Senior Desktop Support/Admin

DSS Research
08.2012 - 10.2013
  • Equipment installation 200+ Dell PCs for new call center
  • Create and enforce group policies to lockdown machines
  • Support corporate office, remote users, and remote call center
  • Install and configure Cisco IP Communicator SIP phones
  • Track assets and inventory for sites
  • Setup server rack and install firewalls, router, switches, and servers
  • Configure VMWare ESX servers for Windows Deployment Services and create images
  • Deploy Windows 7 Professional and all software configurations to the new PCs
  • Deploy virtual desktops and servers
  • Perform regular tape and disk to disk backups using Symantec Backup Exec 2010
  • Avaya phone admin
  • Veeam backups for VMWare.

Systems Administrator, Desktop Lead

A.E. Petsche
Arlington, TX
08.2011 - 08.2012
  • Lead Desktop Support operations (Manage 2 desktop support professionals)
  • Provide support to local and branch offices both domestic and international
  • Support LAN/WAN equipment and connectivity
  • Support Mitel IP phone system with Cisco IP handsets
  • Support Symbol and Motorola scan guns
  • Support Corporate cell and air card accounts
  • IPhone and Blackberry support
  • Exchange 2003 support and maintain
  • Support Active Directory and Group Policy Objects, create users, email accounts, etc
  • Support File and folder security
  • Support Windows Update Services on Windows Server 2008 R2
  • Support Windows Deployment Services on Server 2008 R2
  • Support XP Professional and Windows 7 Professional
  • Installation and support of BlackBerry Enterprise Server
  • Support Domain Controllers, DNS, and WINS servers
  • Support for AS400 iSeries V5R4
  • Support scanning with Kofax DocManager
  • Support PolyCom video conferences
  • Support HP printers, Zebra, and DataMax I-Series barcode printers
  • Support backup rotation using NT backup and Seagate backup Exec
  • Purchase equipment and supplies thru PC MALL
  • Maintain corporate AT&T wireless and Sprint accounts
  • Disaster recovery and backup.

Systems Administrator/Desktop Support Lead

Robert Half
Arlington, TX
02.2011 - 08.2011
  • Lead Desktop Support operations (Manage 2 desktop support professionals)
  • Provide support to local and branch offices both domestic and international
  • Support Mitel IP phone system with Cisco IP handsets
  • Support Symbol and Motorola scan guns
  • Support Corporate cell and air card accounts
  • IPhone and Blackberry support
  • Support and maintenance for Exchange 2003
  • Support Active Directory and Group Policy Objects
  • Support Windows Update Services on Windows Server 2008 R2
  • Support Windows Deployment Services on Server 2008 R2
  • Installation and support of BlackBerry Enterprise Server
  • Support Domain Controllers, DNS, and WINS servers
  • Support for AS400 iSeries V5R4
  • Support scanning with Kofax DocManager
  • Support PolyCom video conferences
  • Support HP printers, Zebra, and DataMax I-Series barcode printers
  • Disaster recovery.

IT Support Technician

US Concrete / Redi Mix
Euless, TX
06.2009 - 02.2011
  • Support corporate users in a large Microsoft environment
  • Field support to concrete plants maintaining level-devil units on the tanks as well as wireless radio configuration and repair to bridge network to the fuel tanks for reporting and re-fueling
  • Network Administrator duties such as: user account management, Group Policy Objects creation, Windows Update Services, network security and encryption, Cisco routers, server setup and maintain, data backup, Windows Deployment Services, PC and laptop setups and maintain, Nortel phone system maintain, security and gate access systems
  • Set up all Verizon wireless accounts, NTTA toll tag accounts for employees as needed
  • Set-up, support & maintain printers/copiers, and fax machines
  • Set-up, support & maintain Blackberry phones, and wireless cards for mobile users
  • Support MS Exchange 2003 environment
  • Support Windows XP sp3, Server 2003, Vista, and Windows 7
  • Provided Kronos support.

Help Desk Engineer

Volt Technologies, Inc
Remote
01.2009 - 06.2009
  • Responsibilities included providing support on/about issues with: spyware, viruses, malware, and all other issues that multiple users would have
  • Performed cleaning, scanning, and removal of such threats and made assessments as to other system performance needs and upgrades
  • Clients included AT&T and CompUSA.

Desktop Support Technician

Saxon Mortgage
Fort Worth, TX
09.2008 - 01.2009
  • Lead for the installation and administration of laptop encryption and removal of local admin rights
  • Support HP and Dell workstations/laptops
  • Currently manage 2 contractors to finish projects and complete on schedule
  • Support Active Directory user administration and group policy configurations
  • Assist in the cleanup of Active Directory to remove old objects and move others
  • Utilize Magic helpdesk software to track calls and work performed
  • Configure GPO for blocking CDRW and USB mass storage devices for compliance to become a Federal State Bank
  • Desktop support duties such as imaging, PC setup and repair, and network troubleshooting
  • Troubleshoot issues with encryption, XP Service Pack 3, and other things affected by GPO
  • Work with executive level management to resolve issues and meet deadlines.

Help Desk Analyst

TD Industries
Dallas, TX
01.2004 - 08.2008
  • Supported users in a Windows 2000/2003 server environment
  • Used domain admin privileges for maintaining, creating, or deleting user accounts in Active Directory
  • Supported help desk calls and perform desk side repairs as needed
  • Extensive user training and consulting for various setups and configurations
  • Management of helpdesk personnel and policies
  • Supported all network printers, PDAs, Smart Phones and other peripherals as needed
  • Supported all Windows XP Professional desktops including OS install and preventative maintenance
  • Supported AV meetings and stage all conference rooms
  • Performed PC moves/changes/adds within office
  • Tracked calls and administrate HEAT Call Tracking system and BPAM rules for company
  • Supported VPNs, mobile users, and other network related support as needed
  • Perform various security risk assessments for company and its branch offices
  • User base of about 1600 which includes desktops and laptops.

Desktop Support

JPI, Inc
Irving, TX
01.2001 - 12.2003

Network Admin

Blue Stuff, Inc.
Oklahoma City, OK
01.2000 - 12.2001

Help Desk Support

Network Services Now, Inc
Dallas, TX
01.1999 - 12.2000

Computer Tech/Network Installer

GozaTronic PC, Inc
Grand Prairie, TX
01.1998 - 12.1999

Help Desk Analyst

National TechTeam, Inc
Fort Worth, TX
01.1996 - 12.1998

Education

Some College (No Degree) - Biblical Studies

Andersonville Theological Seminary
Camilla, GA

Skills

  • Cable Management
  • Performance Testing
  • Network Security
  • Equipment Installation
  • Network Configuration
  • Software Upgrades
  • Hardware Installation
  • Virtualization Technologies
  • Mobile Device Management
  • System Administration
  • Server Management
  • Software Configuration
  • Active Directory
  • Patch Management
  • Performance Optimization
  • Network Protocols
  • Firewall Management
  • Operating Systems
  • Help Desk Support
  • Remote Support
  • VoIP Systems
  • Disaster Recovery

Certification

  • CPI, Google, 2022
  • A+ Certification, CompTIA, 1999

Coursework

Complete Cisco CCNA 200-301 Course, Udemy, 2023

Timeline

Sr. Network Field Technician

Copart
01.2022 - Current

Systems Administrator - Level 3

CDW
09.2021 - 01.2022

Systems Administrator for MSP

IconicIT
01.2021 - 09.2021

Field Technician/NOC Engineer

Copart, Inc
10.2013 - 01.2021

Senior Desktop Support/Admin

DSS Research
08.2012 - 10.2013

Systems Administrator, Desktop Lead

A.E. Petsche
08.2011 - 08.2012

Systems Administrator/Desktop Support Lead

Robert Half
02.2011 - 08.2011

IT Support Technician

US Concrete / Redi Mix
06.2009 - 02.2011

Help Desk Engineer

Volt Technologies, Inc
01.2009 - 06.2009

Desktop Support Technician

Saxon Mortgage
09.2008 - 01.2009

Help Desk Analyst

TD Industries
01.2004 - 08.2008

Desktop Support

JPI, Inc
01.2001 - 12.2003

Network Admin

Blue Stuff, Inc.
01.2000 - 12.2001

Help Desk Support

Network Services Now, Inc
01.1999 - 12.2000

Computer Tech/Network Installer

GozaTronic PC, Inc
01.1998 - 12.1999

Help Desk Analyst

National TechTeam, Inc
01.1996 - 12.1998

Some College (No Degree) - Biblical Studies

Andersonville Theological Seminary

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