Phillip Gaitan
San Antonio,TX
Summary
Dynamic professional with a strong background in mental health customer service, equipped with expertise in problem-solving and conflict resolution. Aiming to leverage skills in training and mentoring to contribute to a customer-centered organization.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Customer Service Representative
The Center for Health Care Services
San Antonio, Texas
02.2023 - Current
- Resolved customer complaints, enhancing client satisfaction through communication and problem-solving.
- Guided clients with inquiries about health care services and resources, ensuring accurate information delivery.
- Collaborated with healthcare professionals to address client needs efficiently.
- Supported Customer Service Reps by answering questions and addressing concerns, facilitating seamless service.
- Provided training and support to new customer service representatives.
Customer Service Representative
The Center for Health Care Services
San Antonio, Texas
01.2021 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved conflicts by effectively communicating solutions to clients' issues.
- Assisted clients with inquiries regarding health care services and programs.
- Managed scheduling of appointments for various health care services.
- Collaborated with team members to address client concerns and improve service delivery.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
William Howard Taft High School
San Antonio06-2017
Skills
- Health care services
- Resolving customer complaints
- Customer relationship management
- Training and mentoring
- Training and support
- Problem solving
- Conflict resolution
Certification
- Mental Health First Aider
Timeline
Senior Customer Service Representative
The Center for Health Care Services
02.2023 - Current
Customer Service Representative
The Center for Health Care Services
01.2021 - 02.2023
High School Diploma -
William Howard Taft High School