Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEAN PHILISTIN

North Lauderdale,USA

Summary

To acquire a rewarding position where I can maximize my people oriented experience, communication skills, problem analysis and problem solving abilities as a team-player in a challenging environment to achieve corporate goals.

Overview

21
21
years of professional experience

Work History

Senior Customer Service Representative

JM Family Enterprises
08.2016 - Current
  • Receive, document and resolve customer inquiries by using established best practices.
  • Advise customer of status of there GAP claim. Go over the breakdown of gap payment.
  • Assist dealers with material and form orders.
  • Troubleshoot dealer source issues.
  • Assist lenders with cancellation quotes.
  • I assist with case emails.
  • I assist contract admin with indexing.
  • I assist my peers with questions in the chat.
  • I assist customers with finding repair shops vehicles can be taking to.


Convey Health Solutions
06.2014 - 02.2015
  • Trained to obtain my 2-40 license.
  • Enrolled Humana Medicare customers.
  • Submit mail requests for beneficiaries such as ID cards and formularies.
  • Update account information such as changes to address and phone numbers.
  • Educate beneficiaries on how the plan works, including benefits, cost sharing and level of coverage.

Global Response
06.2013 - 12.2013
  • Respond to customers with knowledge, empathy & a high level of customer care via telephone, email and chat
  • Provide information to customers regarding products, including features and benefits
  • Process orders, prepare correspondence and fulfill customer needs to ensure brand satisfaction
  • Solving customer issues in a courteous, friendly and professional manner using client approved procedures
  • Used decision-support computer software programs to respond to common customer work/service order inquiries and requests

Teleperformance
07.2004 - 01.2013
  • Customer Service Representative troubleshooting devices such as Sprint cell phones, Comcast modems, routers and mobile broadband devices
  • Offered rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution
  • Provide customers with optimal support for installation and service for numerous products and services including:
  • Hardware
  • Software
  • Networking
  • Applications
  • Operating systems
  • Databases
  • Programming environments
  • Entered data from customers into various software programs

Education

No Degree - Business Administration

Broward College
Coconut Creek, FL

Skills

    Interacting with customers and other personnel to provide information in response to inquiries about products and services; incoming calls, outgoing calls, escalation, conflict resolution; Accuracy, Adaptability, Analytical Thinking, Appearance, Assessment, Assertiveness, Attention to Detail, Attentiveness, Benchmarking, Courtesy, Customer Care, Depersonalization, Detail Oriented, Efficiency, Flexibility, Excellent Verbal/Written communication skills, Able to multi-task and work in a high volume environment, Computer literate, (Win2k, MS Office, e-mail, chat), Type 35 wpm

Timeline

Senior Customer Service Representative

JM Family Enterprises
08.2016 - Current

Convey Health Solutions
06.2014 - 02.2015

Global Response
06.2013 - 12.2013

Teleperformance
07.2004 - 01.2013

No Degree - Business Administration

Broward College

Similar Profiles

CREATE PROFILE
JEAN PHILISTIN