Shaliyah Hillery, MBA
Lakeland
Summary
Detail-oriented Sr. Business Systems Analyst and Scrum Master with solid background in analyzing and optimizing business systems to improve operational efficiency. Leveraged expertise to design and implement systems that streamline processes and support strategic initiatives. Demonstrated analytical and problem-solving abilities by effectively collaborating with cross-functional teams to deliver solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agile Analyst/Scrum Master
JM Family Enterprises
05.2023 - Current
- Partner with key stakeholders, Agile Coaches, and Scrum Team members to identify opportunities for team development, employee engagement, and to ultimately achieve the teams' goals and objectives
- Served as the Azure DevOps Administrator for the Agile Center of Excellence, reaching across all portfolios in the JM Family organization by providing end user technical support of ADO boards, dashboards, and reporting
- Designed and implemented real-time dashboards in Power BI and Azure DevOps, enabling leadership to make data-driven decisions that improved operational efficiency by 20%
- Analyze and forecast volumes, trends and resources within each business unit of the organization and uses data, experience, innovation and judgment to make decisions
- Drive continuous improvement initiatives, including the development of SharePoint self-help resources and training materials, fostering a culture of knowledge sharing
- Serves as an internal information system consultant within department for Scrum and Waterfall teams by gathering business requirements from department experts (Scrum Masters, Project Managers, and Product Owners) and formulating solutions per the needs of the user
- Facilitated risk management by identifying, examining, and reporting risks and issues, and raising awareness by recommending the best solutions for clients/stakeholders
Business Systems Analyst II
Saddle Creek Logistics
05.2022 - 05.2023
- Led Agile transformation efforts, reducing project delivery timelines by 30% and increasing team velocity by 28%
- Regularly maintained the ongoing upkeep and maintenance of the TMS system and additional logistics applications, security profiles, and databases
- Took on complex projects and assignments and collaborated with other stakeholders as needed to ensure successful completion of projects and assignments
- Collaborated and maintained communication with areas of responsibility and within the TMS department, fostering relationships with our internal team and drivers that was built on trust and solutions
- Led internal team retrospectives to better understand SWOTs, continuous improvement efforts, implementing process changes that enhanced efficiency and product quality
- Utilized HTML and SQL to query within the TMS system to gather information and understand the technological needs of the user of the system (the driver) and apply the knowledge to the existing TMS application support
Agile Business Analyst
Ravkoo Health
01.2022 - 05.2022
- Served as project lead analyst and coordinated and implemented vital IT solutions towards the development of a mobile Health app utilizing an agile framework that ultimately tracked project status, communication planning and implementation of deliverables
- Resolved issues by being a liaison to Technology and other business units, bringing solutions where precedent did not exist using Industry knowledge, and translated requirements into actionable user stories
- Led the mobile app development teams through application build, testing, and configuration resulting in a successful beta app
- Spearheaded the creation of process documentation, business models, and functional specifications to ensure clarity across teams
- Managed stakeholder expectations through proactive communication and comprehensive project updates
Consulting Business Analyst
Z Axis Solutions
08.2021 - 01.2022
- Conducted workshops, interviews, and developed in depth ideas and materials, ensuring the understanding of technical matters by non-technical executive decision makers
- Successfully implemented business process and system recommendations based on the business problems and organizational requirements of our clients
- Provided data-driven insights that informed strategic decision-making and optimized business operations
- Produced the SOPs, PRDs, and BRD's for the organization and its upcoming projects
Education
MBA - Executive Leadership
Southeastern University
Lakeland, FL08-2020
Bachelor of Science - Business Administration And Management
Polk State College
Winter Haven, FL08-2018
Skills
- Requirements gathering
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- Process documentation
- User acceptance testing
- Functional specifications
- Software development life cycle
- Technology implementation
- Business intelligence tools
- Research and analysis
- Stakeholder relations
Certification
Certified Scrum Master - Scrum Alliance Exp. 07/26
Certified Scrum Product Owner - Scrum Alliance Exp. 07/26
Professional Scrum Master - Scrum.org
Tools/Technology
· JIRA
· Confluence
· Azure DevOps
· Power BI
· Microsoft Office Suite
· Lucid Chart
· Miro
· Microsoft Power Automate
· SharePoint
· ServiceNow
· SailPoint
Timeline
Agile Analyst/Scrum Master
JM Family Enterprises
05.2023 - Current
Business Systems Analyst II
Saddle Creek Logistics
05.2022 - 05.2023
Agile Business Analyst
Ravkoo Health
01.2022 - 05.2022
Consulting Business Analyst
Z Axis Solutions
08.2021 - 01.2022
MBA - Executive Leadership
Southeastern University
Bachelor of Science - Business Administration And Management
Polk State College
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