Phillip Gallegos
ANNA,TX
Summary
Dynamic Accessory Manager at Bob Tomes Ford with a proven track record in exceeding sales goals through effective upselling strategies. Expert in customer relationship management and product knowledge, I consistently enhance client satisfaction while driving revenue growth. My strong communication skills and negotiation techniques ensure successful outcomes in every interaction.
Overview
15
15
years of professional experience
Work History
Accessory Manager
Bob Tomes Ford
01.2020 - Current
- Drive accessory sales by consulting with customers on OEM/aftermarket parts to enhance their vehicle purchases.
- Consistently exceed monthly sales goals through effective upselling strategies.
- Manage the full sales cycle, from order placement to coordination of installation and paperwork processing.
- Maintain strong relationships with customers and dealership teams to maximize revenue opportunities.
Service Advisor
Crest Auto Group
01.2019 - 01.2020
- Provide personalized service consultations, upselling maintenance packages and additional services.
- Effectively communicated repair options and service recommendation, increasing revenue per transaction.
- Managed multiple customer requests, ensuring seamless coordination between clients and mechanics.
Field Mechanic
Odessa PR Equipment Service
01.2014 - 01.2019
- Diagnosed and repaired various heavy machinery, delivering excellent service that built strong customer trust.
- Applied problem –solving skills to quickly address mechanical issues, ensuring minimal downtime for clients.
- Developed expertise in sales-focused customer interactions, education client on maintenance solutions.
Mechanic
Crest Auto Group
01.2010 - 01.2014
- Progressed from entry-level technician to line mechanic, showcasing adaptability and technical expertise.
- Built rapport with customers to explain service recommendations and encouraged additional sales.
- Assisted in team collaboration efforts to improve workflow and customer satisfaction.
Education
Associate degree - Criminal Justice
Odessa College
Odessa, Texas01.2018
High School -
Plano Senior High School
Plano, TX01.2008
Skills
- Sales and upselling strategies
- Customer relationship management
- Product knowledge and demonstration
- Negotiation and closing techniques
- Time management and organization
- Team leadership and collaboration
- Communication and interpersonal skills
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
Accessory Manager
Bob Tomes Ford
01.2020 - Current
Service Advisor
Crest Auto Group
01.2019 - 01.2020
Field Mechanic
Odessa PR Equipment Service
01.2014 - 01.2019
Mechanic
Crest Auto Group
01.2010 - 01.2014
Associate degree - Criminal Justice
Odessa College
High School -
Plano Senior High School