Zaneta Nunez
Harrisburg,PA
Summary
Results-driven retail sales professional with extensive experience in customer service and management. Proven track record of enhancing customer satisfaction and driving sales growth through effective team leadership and strategic problem-solving. Committed to continuous professional development while delivering exceptional service to clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
Harrisburg, PA
08.2020 - 01.2025
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
Assistant Manager
Modell’s Sporting Goods
New York, NY
12.2013 - 08.2020
- Led staff training initiatives to enhance customer service.
- Led interviews.
- Led on-boarding sessions for new employees.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
Bookkeeper
Modell’s Sporting Goods
New York, NY
03.2003 - 12.2013
- Handled cash, check, and credit card transactions with 100% accuracy.
- Conducted register training for new cashiers.
- Directly supervised all cashiers
- Organized and assigned shifts for cashiers.
- Provided operational support for store management
Education
Bachelor of Arts - Culture and Deviance Studies, Anthropology Minor
City University of New York-John Jay College of Criminal Justice
New York, NY08-2017
Skills
- Service-Oriented
- Computer literate
- Order Fulfillment
- Retail Merchandising
- Sales Upselling Strategies
- Effective Relationship Builder
- Team Leadership
- Dedicated Team Contributor
Certification
Receiving certified
Accomplishments
- 2023 Regional Shrink Champion
Timeline
Store Manager
AutoZone
08.2020 - 01.2025
Assistant Manager
Modell’s Sporting Goods
12.2013 - 08.2020
Bookkeeper
Modell’s Sporting Goods
03.2003 - 12.2013
Bachelor of Arts - Culture and Deviance Studies, Anthropology Minor
City University of New York-John Jay College of Criminal Justice
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