Goal-driven Store Manager/Assistant Store Manager with 30+ year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
15
15
years of professional experience
Work History
Store Manager/Assistant Store Manager
Old Time Pottery/Gabes
Orlando/Ocoee, FL
7 2017 - Current
Store Manager in Hardline retail store.
Driving incremental sales gain through visual merchandising, exceptional customer service and report analysis.
Lead store team to drive sales from -11.6% to -5.4% within 4 months of starting position in store, lowered sales loss 6 base points.
Utilize interpersonal skills to establish rapport, build team moral and foster relationships to deliver results.
Lowered shrink goal from 4.2% LY to 3.1% by assuring that all product received was entered in system, priced and ticketed correctly.
Contributed and assured that in-store meetings/huddles on overall store sales, shrink goal and email entrance goals where meet.
Encourage and develop Assistant Manager, Support Supervisor and store associate team through constant coaching and on hands training of company vision and processes.
Increase profits through effective sales training and troubleshooting profit loss areas.
Report to the DM regarding store, staff issues and targeting crucial product need in store via weekly business recaps.
Set schedules and delegate assignments based on team strengths to optimize floor coverage, service levels and Continuous Floor/Door to Floor process.
District Merchandising Manager
JCPenney
Plaza Las Americas District Office, Puerto Rico
03.2009 - 03.2017
Drive sales growth within District by strong set execution and merchandising strategy. District sales results to plan (6.4) vs. plan (4.4) 2016.
Developed and lead District team to achieve number one position in Look & Feel, Capital Projects, Monthly Sales Drivers and Scorecard.
Ensure new items and key products launches were in stock and measured early results, adjusted inventory and product flow as needed to drive sales by partnering with Corporate allocation and buying team.
Led sales growth in Hardline divisions by partnering with General Manager, Assistant Store Manager and Assistant Operations Manager by strategic placement of key items and "all out" strategy to achieve 5.3% to LY or $173K YTD with all 7 stores up to LY.
Cultivated talent in store by providing support, direction, coaching and leadership where needed to build strong sales team within stores.
Partnered with District Manager, District Operations Manager and Human Resource Manager in building Regional Business strategy; to achieve and deliver top and bottom line profit.
Review store sales, profit and space planner reports to identify potential growth opportunities that lead to improvement within division and entity.
Education
Associate of Arts - Architecture
Polytechnic University of Puerto Rico
San Juan, Puerto Rico
Bachelor of Arts - Art Education
University of Puerto Rico
Rio Piedras, Puerto Rico
1987
Bachelor of Arts - Art
University of Georgian Court
Lakewood, NJ
1984
Skills
Manage Execution
Drive Performance
Take Initiative
Demonstrate Accountability
Service-Oriented
Build Relationships
Focus and Follow-Through
Deadline Management
Problem Anticipation and Resolution
Languages
Spanish
Native/ Bilingual
Timeline
District Merchandising Manager
JCPenney
03.2009 - 03.2017
Store Manager/Assistant Store Manager
Old Time Pottery/Gabes
7 2017 - Current
Associate of Arts - Architecture
Polytechnic University of Puerto Rico
Bachelor of Arts - Art Education
University of Puerto Rico
Bachelor of Arts - Art
University of Georgian Court
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