Manuela Estrada
Sunrise,FL
Summary
Accomplished, bilingual Store Manager with over 20 years of experience in high-volume retail operations. Adept at leading large teams, enhancing customer satisfaction, and driving operational excellence. Strong problem-solving, time management, and communication skills, with a proven ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Store Manager/Assistant Store Manager
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
01.2019 - Current
- Lead and develop teams of 180+ employees through hiring, training, and performance management
- Maintain a safe and customer-focused store environment while upholding Publix’s service and quality standards
- Analyze financial and operational reports to optimize store performance and minimize shrink
- Oversee merchandising strategies and conduct weekly planning meetings with department managers
- Handle customer concerns with professionalism and ensure prompt resolutions
- Foster strong community relations through active participation in charitable initiatives (United Way, Special Olympics, Children’s Miracle Network, Habitat for Humanity)
Customer Service Manager
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
10.2013 - 01.2019
- Managed daily operations, overseeing a team of 75+ employees
- Directed bookkeeping, payroll, KPIs, and profit-and-loss analysis
- Ensured inventory control, cash management, and supply stock levels
- Supervised front-end operations, delegating tasks to ensure efficiency and customer satisfaction
- Served as manager-in-charge, overseeing store-wide operations in the absence of Store Managers
Customer Service Team Leader
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
07.2011 - 10.2013
- Executed opening and closing business procedures, including financial accounting
- Maintained and enforced cash accountability and front-end operations
- Trained and developed new and existing employees to enhance team performance
- Managed scheduling, productivity, payroll processing, and uniform compliance
- Assisted in storewide operations and implemented corrective actions as needed
Education
Bachelor of Science - Finance
University of Florida
Gainesville, FL12.2009
Skills
- Strong leadership and team development
- Strategic problem-solving and decision-making
- Effective communication and adaptability
- Customer service excellence
- Community engagement and public relations
- Reliable
- Self-motivated
- Results-driven
Languages
Spanish
Professional
Timeline
Store Manager/Assistant Store Manager
Publix Supermarkets, Inc.
01.2019 - Current
Customer Service Manager
Publix Supermarkets, Inc.
10.2013 - 01.2019
Customer Service Team Leader
Publix Supermarkets, Inc.
07.2011 - 10.2013
Bachelor of Science - Finance
University of Florida
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