Manuela Estrada
Sunrise,FL
Summary
Accomplished, bilingual Store Manager with over 20 years of experience in high-volume retail operations. Adept at leading large teams, enhancing customer satisfaction, and driving operational excellence. Strong problem-solving, time management, and communication skills, with a proven ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Store Manager/Assistant Store Manager
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
01.2019 - Current
- Lead and develop teams of 180+ employees through hiring, training, and performance management
- Maintain a safe and customer-focused store environment while upholding Publix’s service and quality standards
- Analyze financial and operational reports to optimize store performance and minimize shrink
- Oversee merchandising strategies and conduct weekly planning meetings with department managers
- Handle customer concerns with professionalism and ensure prompt resolutions
- Foster strong community relations through active participation in charitable initiatives (United Way, Special Olympics, Children’s Miracle Network, Habitat for Humanity)
Customer Service Manager
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
10.2013 - 01.2019
- Managed daily operations, overseeing a team of 75+ employees
- Directed bookkeeping, payroll, KPIs, and profit-and-loss analysis
- Ensured inventory control, cash management, and supply stock levels
- Supervised front-end operations, delegating tasks to ensure efficiency and customer satisfaction
- Served as manager-in-charge, overseeing store-wide operations in the absence of Store Managers
Customer Service Team Leader
Publix Supermarkets, Inc.
Ft. Lauderdale, USA
07.2011 - 10.2013
- Executed opening and closing business procedures, including financial accounting
- Maintained and enforced cash accountability and front-end operations
- Trained and developed new and existing employees to enhance team performance
- Managed scheduling, productivity, payroll processing, and uniform compliance
- Assisted in storewide operations and implemented corrective actions as needed
Education
Bachelor of Science - Finance
University of Florida
Gainesville, FL12.2009
Skills
- Strong leadership and team development
- Strategic problem-solving and decision-making
- Effective communication and adaptability
- Customer service excellence
- Community engagement and public relations
- Reliable
- Self-motivated
- Results-driven
Languages
Spanish
Professional
Timeline
Store Manager/Assistant Store Manager
Publix Supermarkets, Inc.
01.2019 - Current
Customer Service Manager
Publix Supermarkets, Inc.
10.2013 - 01.2019
Customer Service Team Leader
Publix Supermarkets, Inc.
07.2011 - 10.2013
Bachelor of Science - Finance
University of Florida
Similar Profiles
Edward ReesEdward Rees
Sr Manager, Media Analytics at Publix Supermarkets, Inc.Sr Manager, Media Analytics at Publix Supermarkets, Inc.
Natacha JulienNatacha Julien
Assistant Team Leader at Publix Supermarkets, Inc.Assistant Team Leader at Publix Supermarkets, Inc.
Brendan DorseyBrendan Dorsey
Assistant Produce Manager at Publix Supermarkets, Inc.Assistant Produce Manager at Publix Supermarkets, Inc.
Theresa BenderTheresa Bender
Medical Coding Student at Florida International UniversityMedical Coding Student at Florida International University
Jorge ReinosoJorge Reinoso
Senior Product Management Analyst at DHL ECommerceSenior Product Management Analyst at DHL ECommerce