Phillip Gele

• Led service department operations, ensuring high-quality customer support and service delivery.
• Developed and implemented process improvements to enhance operational efficiency and customer satisfaction.
• Mentored and trained staff on best practices in customer service and technical support protocols.
• Collaborated with cross-functional teams to streamline service workflows and address client concerns effectively.

• -Consulting with new and existing clients for new projects and routine service
  -Establishing and maintaining relationships with new and existing service clients.
  -Helping the scheduling department with efficient scheduling.
  -Working After Hours rotations to accommodate any and all type of emergencies.
  -Remote Support Specialist.
  -Full time Service Tech - providing quick on-the-spot solutions and collecting payment on site for all billable work throughout the course of a day.
  -Provide seamless tutorials for educating a client on how to use and maintain their equipment / systems.
  -Part time Lead Tech. Taking over and seeing out projects to completion when necessary.

* Low Voltage Pre Wires and Rough-Ins, TV & Speaker Installations, Home Security, Home Theater Installations, Home Network Installs with network software configuration, Control4, Savant, and Lutron Systems Install and programming. *


-Team Leader for Pre Wires, Rough In, and Hardware Installation for Low Voltage & Home Automation Systems.
-Team Leader for Installs w/ Control System programming.
-Lead Service tech for service request. Providing quick resolutions that fit the clients wants/needs.
-Accommodating After Hours Request for emergencies. Collecting payment on site for all billable work.
-Managing client and contractor expectations on a day to day basis for pre-wire projects, installs, and programming request.
-Teaching and Educating home owners how to use various control systems on a daily basis.

• Low Voltage Pre Wires and Rough-Ins, TV & Speaker Installations, Home Security, Home Theater Installations, Home Network Installs with network software configuration, Control4, Savant, and Lutron Systems Install and programming.
• Team Leader for Pre Wires, Rough In, and Hardware Installation for Low Voltage & Home Automation Systems.
• Lead Service tech for service request. Providing quick resolutions that fit the clients wants/needs.