Phillip Giacone
Manchester,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Associate
Ghost Industries
Schaumburg, IL
04.2025 - 02.2026
- Cultivated strong customer relationships through effective communication and personalized service.
- Exceeded sales targets by utilizing product knowledge and upselling techniques.
- Trained new associates on sales techniques, product specifications, and company policies.
- Managed service scheduling to ensure service volume and speed was maintained.
- Maintained oversight on all services performed.
Sprinkler Fitter Apprentice
Local 281
Chicago, IL
01.2024 - 04.2025
- Assisted in installation of sprinkler systems following safety standards and protocols.
- Learned operation of hand and power tools specific to sprinkler fitting tasks.
- Supported senior technicians in troubleshooting and repairing sprinkler system issues.
- Collaborated with team members to ensure timely completion of projects.
Cavalry Scout
US Army
Fort Campbell North, KY
05.2016 - 12.2023
- Operated wheeled and tracked vehicles and communications equipment.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
Service Advisor
North Chicago Toyota
Chicago, IL
05.2015 - 05.2016
- Delivered exceptional customer service by addressing inquiries and concerns effectively.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assisted customers in understanding vehicle issues and recommended appropriate services.
- Managed warranty claims and documentation, ensuring compliance with industry standards.
- Trained junior advisors on best practices in customer interaction and service processes.
Service Technician
Meineke Car Care Center
08.2014 - 05.2015
- Alignments, Suspension Work, Comprehensive Vehicle Inspections, Minor Engine Repair Work,
- Under Hood Service, Brake and Tire Service, Oil Changes, Other Vehicle Inspections
Service Technician
NTB National Tire & Battery
11.2013 - 07.2014
- Alignments, Comprehensive Vehicle Inspections, Minor Engine Repair Work,
- Under Hood Service, Brake and Tire Service, Oil Changes, Other Vehicle Inspections
Service Technician
Jiffy Lube, Oil
05.2013 - 11.2013
- Changes, Under Hood Service, Brake and Tire Service
Service Technician
Duke of Oil, Oil Changes, Under Hood Service
11.2012 - 05.2013
Education
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Maine West High School
Des Plaines, Illinois2011
Skills
- Automotive Technician
- Automotive Maintenance
- Verbal and Written Communication
- Work Orders
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Conflict resolution
- Store opening and closing
- Product sales
- Customer needs assessment
- Motorcycle repair proficiency
- Attentive to detail
Timeline
Sales Associate
Ghost Industries
04.2025 - 02.2026
Sprinkler Fitter Apprentice
Local 281
01.2024 - 04.2025
Cavalry Scout
US Army
05.2016 - 12.2023
Service Advisor
North Chicago Toyota
05.2015 - 05.2016
Service Technician
Meineke Car Care Center
08.2014 - 05.2015
Service Technician
NTB National Tire & Battery
11.2013 - 07.2014
Service Technician
Jiffy Lube, Oil
05.2013 - 11.2013
Service Technician
Duke of Oil, Oil Changes, Under Hood Service
11.2012 - 05.2013
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Maine West High School