Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Giacone

Manchester,NH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sales Associate

Ghost Industries
Schaumburg, IL
04.2025 - 02.2026
  • Cultivated strong customer relationships through effective communication and personalized service.
  • Exceeded sales targets by utilizing product knowledge and upselling techniques.
  • Trained new associates on sales techniques, product specifications, and company policies.
  • Managed service scheduling to ensure service volume and speed was maintained.
  • Maintained oversight on all services performed.

Sprinkler Fitter Apprentice

Local 281
Chicago, IL
01.2024 - 04.2025
  • Assisted in installation of sprinkler systems following safety standards and protocols.
  • Learned operation of hand and power tools specific to sprinkler fitting tasks.
  • Supported senior technicians in troubleshooting and repairing sprinkler system issues.
  • Collaborated with team members to ensure timely completion of projects.

Cavalry Scout

US Army
Fort Campbell North, KY
05.2016 - 12.2023
  • Operated wheeled and tracked vehicles and communications equipment.
  • Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
  • Prepared mission equipment for deployment and secured vehicles prior to transport.
  • Communicated updates on task completion to supervisors, maintaining smooth operations.

Service Advisor

North Chicago Toyota
Chicago, IL
05.2015 - 05.2016
  • Delivered exceptional customer service by addressing inquiries and concerns effectively.
  • Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
  • Assisted customers in understanding vehicle issues and recommended appropriate services.
  • Managed warranty claims and documentation, ensuring compliance with industry standards.
  • Trained junior advisors on best practices in customer interaction and service processes.

Service Technician

Meineke Car Care Center
08.2014 - 05.2015
  • Alignments, Suspension Work, Comprehensive Vehicle Inspections, Minor Engine Repair Work,
  • Under Hood Service, Brake and Tire Service, Oil Changes, Other Vehicle Inspections

Service Technician

NTB National Tire & Battery
11.2013 - 07.2014
  • Alignments, Comprehensive Vehicle Inspections, Minor Engine Repair Work,
  • Under Hood Service, Brake and Tire Service, Oil Changes, Other Vehicle Inspections

Service Technician

Jiffy Lube, Oil
05.2013 - 11.2013
  • Changes, Under Hood Service, Brake and Tire Service

Service Technician

Duke of Oil, Oil Changes, Under Hood Service
11.2012 - 05.2013

Education

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Maine West High School
Des Plaines, Illinois
2011

Skills

  • Automotive Technician
  • Automotive Maintenance
  • Verbal and Written Communication
  • Work Orders
  • Customer service
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Conflict resolution
  • Store opening and closing
  • Product sales
  • Customer needs assessment
  • Motorcycle repair proficiency
  • Attentive to detail

Timeline

Sales Associate

Ghost Industries
04.2025 - 02.2026

Sprinkler Fitter Apprentice

Local 281
01.2024 - 04.2025

Cavalry Scout

US Army
05.2016 - 12.2023

Service Advisor

North Chicago Toyota
05.2015 - 05.2016

Service Technician

Meineke Car Care Center
08.2014 - 05.2015

Service Technician

NTB National Tire & Battery
11.2013 - 07.2014

Service Technician

Jiffy Lube, Oil
05.2013 - 11.2013

Service Technician

Duke of Oil, Oil Changes, Under Hood Service
11.2012 - 05.2013

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Maine West High School