Phillip Gilbert

Responsible for multi site global accounts exceeding $1 million in annual

revenue. Managed sales territory with annual revenue exceeding $100 million. Five time “Top Performer” recipent. 2008 “Chairman’s Award” winner and number 1 Global Sales Manager in the Enterprise Accounts segment.

• Corporate reporting level responsibility.

• Develop International Products penetration strategies.

• Contract negotiations.

• C level penetration and relationship management.

Responsible for single site accounts exceeding $500k in annual revenue. Managed

sales territory with annual revenue exceeding $50 million annual revenue. “Top Performer” honors achieved multiple years.

• Develop strategies for premium product upgrades.

• Responsible for systems and technology implementations.

• Contract management, PQR and renewal negotiations.

• Relationship development and account penetration.

DIAD implementation team.

Delivery Information Acquisition Device, the most significant technology implementation in UPS history. My team was responsible for infrastructure build, deployment, and training of operations management and driver teams in Georgia. DIAD is the backbone of all UPS tracking, On Demand communications, and Global shipment data capture.

Responsible for On Road Operations, Preload, Dispatch, and Reload performance and accountability.

Managed multiple operating centers responsible for daily delivery and pickup service.

• Created Service Awareness teams responsible for improving Customer Satisfaction index.

• Created Safety Committees responsible for safety training and injury follow up.

• Created cross functional Claims team consisting of Operations, Security, and Business Development.

• Implemented Loop Dispatch and Address level sequence database with Load diagrams.