Phillip Gustavsson

Accepted tasks and documented status using ticketing system, time
reports and email.
Moved and installed shelves, power strips, rails, servers, switches
and other equipment.
Identified and reported problem devices and replaced defective parts.
Entered device locations and cable connections into database.
Supported senior teammates performing crisis management during
critical situations or major service outages.
Documented support procedures, processes and solutions in
centralized systems, enabling user self-service.
Work with utility power (34.5kv), generator power (Cat 3416), and
battery power to ensure redundancy and resiliency of a parent data
center.

• Compiled RME training and assessment resources based on understanding of technical processes and skills-development needs.
• Oversaw technical documentation, instruction and evaluation of 40+ Train the trainer classes to meet RME education initiatives, coming to 450+ students
• Established variety of instructional design methodologies to create effective learning experiences
• Facilitated virtual, in-person and blended learning sessions
• Provided coaching and mentoring to employees.

• Developed and initiated projects for leadership development.
• Developed and implemented project plans and budgets to ensure successful execution.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Met project deadlines without sacrificing build quality or workplace safety.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed more than 1000+ Individuals ranging from Maintenance Technicians to Directors.

• Oversaw curriculum development and implementation in alignment with best practices
• Optimized day-to-day instruction to align educational strategies with industry best practices
• Offered feedback to other providers to effectively address students' needs.
• Created, collected, and recorded data on student progress to determine next steps for student success.

• Promote safe working environment by following all safety procedures
• Complete preventative maintenance routines with proper documentation
• Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE) & robotics
• Liaised with internal departments to optimize productivity and efficiency
• Inspected, evaluated and calibrated electrical and mechanical systems and components
• Adhered to safety protocols and policies to reduce workplace hazards

• Build and maintain precision astronomical equipment such as observatories and all equipment within
• Performed hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Made personal recommendations for customers by sharing product knowledge and demonstrating product
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

• Operated multiple pieces of heavy equipment including bulldozers, excavators, scrapers, graders, 20-ton dump trucks, tractor-trailers, and others
• Enhanced design and functionality of existing equipment to meet operational needs
• Carried out assigned projects and initiated project observation and research to deliver solutions.
• Reinforced equipment safety standards and fostered policies and practices to enhance operations and support environmental, health and safety guidelines
• Performed preventive maintenance and troubleshooting to maximize equipment performance

• Administered first aid and conducted emergent response management to over 1000+ calls in first year of operation
• Assessed and repaired fire extinguishers and various fire equipment for stations
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operation
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities

• Awarded Directors choice for most professional.