Phillip James
Baker,LA
Summary
Dynamic service leader with a proven track record at Lit Pizza, excelling in team management and customer service excellence. Skilled in coaching and mentoring staff while ensuring operational efficiency. Recognized for enhancing customer engagement through effective communication and maintaining high standards in food preparation and safety protocols. Additionally, was recognized for Employee of the Month two times, and was the first ever to receive the honor more than once.
Overview
3
3
years of professional experience
Work History
Service Leader
Lit Pizza
Zachary, LA
04.2023 - Current
- Oversaw daily operations ensuring efficient service delivery and customer satisfaction.
- Trained and mentored team members on product knowledge and best practices.
- Enforced health and safety standards maintaining a clean and safe work environment.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Line Staff Member
Lit Pizza
Zachary, LA
04.2023 - 07.2025
- Prepared and cooked pizzas according to established recipes and customer specifications.
- Maintained cleanliness and organization of kitchen and dining areas during shifts.
- Operated kitchen equipment efficiently, ensuring adherence to safety protocols.
- Assisted with inventory management, tracking stock levels, and notifying supervisors of shortages.
Product Demonstrator
Club Demonstration Services at Costco
Baton Rouge, LA
06.2024 - 08.2024
- Engaged customers by demonstrating product features and benefits effectively.
- Assisted in maintaining clean and organized demonstration areas for optimal customer experience.
- Provided feedback to management on customer preferences and product performance.
- Adapted quickly to new product information and demonstration techniques as required.
Education
No Degree - General Studies
Baton Rouge Community College
Baton Rouge, LASkills
- Team management
- Exceptional communication
- Coaching and mentoring
- Customer service excellence
- Cash register operation
Musical Theatre
As a hobby, I have studied musical theatre for eight years, and have appeared in eighteen different productions; most of which were with Christian Youth Theatre, where I also served as Ministry Coordinator, and President on their Youth Leadership Team (2022-23 & 2023-24)
Timeline
Product Demonstrator
Club Demonstration Services at Costco
06.2024 - 08.2024
Service Leader
Lit Pizza
04.2023 - Current
Line Staff Member
Lit Pizza
04.2023 - 07.2025
No Degree - General Studies
Baton Rouge Community College