Phillip Jester
Cullman,AL
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. As an employee I aim to leverage Excellent technical and communication skills coupled with training in Cyber Infused Network Technology to successfully fill an IT Technician role. Excellent technical and communication skills coupled with training in Cyber Infused Network Technology.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Technician I
R.E. Garrison Trucking Company
06.2021 - 11.2023
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Engaged in VOIP setups
- Effectively discern network issues and come to a timely response and effective solution.
- Maintained and deployed mobile routers for employees.
- Deployed and maintained tablets on MDM.
- Setup new user workstations in a timely and efficient manner.
- Enhanced system performance by conducting regular hardware and software maintenance tasks.
- Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
- Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
FID Processor
Walmart Distribution
06.2014 - 06.2021
- Enhanced efficiency by streamlining FID processing tasks and workflows.
- Assisted in training new hires, sharing best practices for efficient and effective FID processing.
- Maintained a high level of compliance, adhering to all regulatory requirements during daily operations.
- Collaborated with team members to ensure seamless execution of FID processing tasks and projects.
- Kept up-to-date with industry developments, applying relevant knowledge to enhance job performance.
- Demonstrated adaptability when faced with changing priorities or processes, adjusting quickly to maintain productivity levels consistently high.
Information technology Co-op/Intern
YelTek
02.2021 - 04.2021
- Was responsible for maintainment and setup of voice over internet (VOIP) phones.
- Performed workstation upkeep and regular maintenance for recurring customers and businesses.
- Re-formatted workstations to ensure up to date OS was installed and sensitive information was removed.
- Established remote desktop connections for customers and their workstations. .
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for end-users.
- Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
Grocery Receiver
Walmart Store
05.2011 - 06.2014
- Maintained a clean and safe work area
- Trained, mentored, and assisted new team members.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Trained new employees on receiving procedures, improving overall team performance.
Work Study
Wallace State Community College
03.2009 - 03.2010
- Organized and maintained files for cooperating teacher.
- Created and maintained schedule of appointments for students to meet with the professor.
- Repaired projectors and maintained equipment
- Provided technological support for the teacher
- Enhanced office efficiency by streamlining document filing and organization systems.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Supported team members in achieving project goals, sharing resources and knowledge as needed.
Education
Associate in Applied Science (A.A.S.) Cyberinfused Networking -
WALLACE STATE COMMUNITY COLLEGE
Cullman, AL01.2022
Bachelor of Science (B.S.) Behavioral Science -
ATHENS STATE UNIVERSITY
Athens, AL12.2013
Associate in Applied Science (A.A.S.) Human Services -
WALLACE STATE COMMUNITY COLLEGE
Cullman, AL08.2010
Skills
- Network Administration
- End-User Support
- Virtualization Technologies
- LAN Protocols
- Remote Support
- Help Desk Operations
- Data Recovery
- Hardware Installation
- Mobile Device Management
- Wireless Networking
- Device Configuration
- Server Maintenance
Certification
- CCNAv7: Introduction to Networks
- CCNAv7: Switching, Routing and Wireless Essentials I
- CCNAv7: Switching, Routing and Wireless Essentials II
- A+ Certified
Certifications
- Cisco Certified Networking Associate I
- Cisco Certified Networking Associate II
- Networking Essentials
- Network Communications
- Software Support
- Hardware Support
- Server Administration
Awards
- President's List
- Magna Cum Laude
- Dean's List
Timeline
Information Technology Technician I
R.E. Garrison Trucking Company
06.2021 - 11.2023
Information technology Co-op/Intern
YelTek
02.2021 - 04.2021
FID Processor
Walmart Distribution
06.2014 - 06.2021
Grocery Receiver
Walmart Store
05.2011 - 06.2014
Work Study
Wallace State Community College
03.2009 - 03.2010
Associate in Applied Science (A.A.S.) Cyberinfused Networking -
WALLACE STATE COMMUNITY COLLEGE
Bachelor of Science (B.S.) Behavioral Science -
ATHENS STATE UNIVERSITY
Associate in Applied Science (A.A.S.) Human Services -
WALLACE STATE COMMUNITY COLLEGE
- CCNAv7: Introduction to Networks
- CCNAv7: Switching, Routing and Wireless Essentials I
- CCNAv7: Switching, Routing and Wireless Essentials II
- A+ Certified
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