Caleb Partain
Cullman,AL
Summary
Diligent representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Representative
R.E. Garrison
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dispatcher Coordinator
Walmart
10.2022 - 02.2024
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple drivers, ensuring optimal coverage through peak weeks.
Trainer
Walmart
05.2021 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Delivery Driver
Domino's Pizza
08.2020 - 06.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
Hooksett, NH05.2024
Skills
- Problem-solving abilities
- Team Development
- Microsoft Office Suite
- Object-Oriented Programming
- Code debugging
- Agile development methodologies
- Typing Speed
- Customer Relations
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Representative
R.E. Garrison
01.2023 - Current
Dispatcher Coordinator
Walmart
10.2022 - 02.2024
Trainer
Walmart
05.2021 - 10.2022
Delivery Driver
Domino's Pizza
08.2020 - 06.2021
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
- MCAS - Microsoft Certified Application Specialist
Similar Profiles
Amanda HieslerAmanda Hiesler
Accounts Receivable and Credit Specialist at R.E. Garrison Trucking, Inc.Accounts Receivable and Credit Specialist at R.E. Garrison Trucking, Inc.
Dewey BatemonDewey Batemon
Manger of Advantage Leasing at R.E. Garrison TruckingManger of Advantage Leasing at R.E. Garrison Trucking
Phillip JesterPhillip Jester
Information Technology Technician I at R.E. Garrison Trucking CompanyInformation Technology Technician I at R.E. Garrison Trucking Company