Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aaliyah Phillips

Aaliyah Phillips

Charlotte,NC

Summary

Customer service professional dedicated to delivering exceptional customer experiences. Known for resolving customer issues swiftly and maintaining high satisfaction levels. Strong team player with focus on collaboration and adaptability, proficient in communication and problem-solving. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Representative

Iqor
02.2024 - 11.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.

Unarmed Security Officer

Allied Universal
05.2023 - 02.2024
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.

Order Selector

US Foods
01.2023 - 09.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Housekeeper

Economy Inn
04.2022 - 08.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Waitress

Chili's Bar And Grill
12.2021 - 02.2022
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Highschool Diploma -

Zebulon B Vance
Charlotte NC
06.2018

Skills

  • Quality Assurance
  • Customer service excellence
  • Payment Processing
  • Product or Service support
  • Call handling
  • Inbound call answering
  • Shipping and receiving understanding
  • Organization and recordkeeping
  • Problem-solving abilities
  • Active Listening
  • Customer Service
  • Customer Relations
  • Order Processing
  • Team Development

Timeline

Customer Representative

Iqor
02.2024 - 11.2024

Unarmed Security Officer

Allied Universal
05.2023 - 02.2024

Order Selector

US Foods
01.2023 - 09.2023

Housekeeper

Economy Inn
04.2022 - 08.2022

Waitress

Chili's Bar And Grill
12.2021 - 02.2022

Highschool Diploma -

Zebulon B Vance
Aaliyah Phillips