Tyler Ramirez
El Paso,TX
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Alorica. Skilled in Microsoft Office Suite and adept at problem-solving, consistently contributed to superior service standards and positive team dynamics. Excelled in roles requiring quality assurance and customer service excellence, driving significant improvements in client support and operational productivity.
Overview
3
3
years of professional experience
Work History
Customer Representative
Alorica
El Paso, TX
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for clients to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Team Member
Churches Chicken
El Paso, TX
06.2021 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks
- Contributed to team success by completing jobs quickly and accurately.
Education
Parkland High School
El Paso, TXSkills
- Quality Assurance
- Product or Service support
- Payment Processing
- Customer service excellence
- De-escalation
- Problem-solving abilities
- Active Listening
- Customer Service
- Microsoft Office Suite
- Customer Education
- Problem Resolution
- Call center experience
Timeline
Customer Representative
Alorica
09.2022 - Current
Team Member
Churches Chicken
06.2021 - 07.2021
Parkland High School