PHILLIP JOHNSON
Brooklyn
Summary
Dependable professional with expertise in livery driving, healthcare administration, and education. Demonstrated ability to deliver compassionate service while managing sensitive tasks and ensuring customer satisfaction. Proficient in multitasking, prioritization, and effective communication in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Professional Livery Driver (Hearse, Limousine, Pas
Mariner Tristate Limousine Company
New York
10.2022 - Current
- Operate hearses, limousines, and 12–15 passenger vans with professionalism and discretion.
- Conduct removals from hospitals, nursing homes, and multi-dwelling residences across the five boroughs.
- Assist funeral directors with paperwork, logistics, and family support.
- Provide volunteer support in preparation, cleaning, and dressing of decedents.
- Maintain vehicles to ensure cleanliness and readiness for services.
Teaching Artist
Bric Arts Media
Brooklyn
01.2018 - Current
- Collaborated with colleagues to develop innovative approaches to teaching
- Used technology in the classroom to improve student engagement and learning outcomes
- Developed innovative lesson plans that increased students' understanding of course material
- Developed classroom rules and expectations that fostered a respectful and safe learning environment
- Mentored and coached students to develop their self-confidence and motivation
- Teaching a range of subjects within production of podcasts, documentaries, short films & theater performances
- Work closely youth and adult education with curated workshops
Pre-Admission Specialist
NYU Langone Medical Center
New York
11.2007 - 06.2017
- Perfoms duties related to pre-admission of patients to Tisch Hospital, Hospital of Joint Disease & Rusk Rehab Institute.
- Actively determines patient institutional responsibilities according to varied Managed Care and carrier reimbursement plans.
- Complies with third party payor regulations and Managed Care networks Systems' requirements (i.e. global versus per diem vs. DRG reimbursements).
- Accurately obtain all financial information to properly record episode to maximize reimbursement for the medical center.
- Assist both patients and physicians to comprehend the complexities of third party payer system as it applies to their cases such as but not limited to authorizations, contracted rates, benefits and coverage levels.
Patient Access Specialist / Pre-Registration Rep Supervisor
Atlantic Health Systems
Morristown
03.2005 - 10.2007
- Facilitated bed assignments and executed admission, transfer, or discharge procedures for patients.
- Entered patient information into system while verifying physician referrals and insurance authorizations.
- Ensured strict compliance with hospital policies and regulatory requirements throughout all processes.
- Oversaw completion of necessary forms and information to streamline registration procedures.
Education
Bachelor of Arts - Political Science
Montclair State University
Upper Montclair05-2002
Skills
- Customer service and client relations
- Professional driving services
- Funeral service support
- Leadership and collaboration
- Healthcare systems knowledge
- Patient admissions and verification
- Time management strategies
- Microsoft Office proficiency
Languages
English
Timeline
Professional Livery Driver (Hearse, Limousine, Pas
Mariner Tristate Limousine Company
10.2022 - Current
Teaching Artist
Bric Arts Media
01.2018 - Current
Pre-Admission Specialist
NYU Langone Medical Center
11.2007 - 06.2017
Patient Access Specialist / Pre-Registration Rep Supervisor
Atlantic Health Systems
03.2005 - 10.2007
Bachelor of Arts - Political Science
Montclair State University
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