Phillip L. Hart
California,USA
Summary
Safety professional with comprehensive experience in implementing and maintaining safety protocols and procedures. Proven track record of enhancing workplace safety through risk assessments, incident investigations, and compliance with regulatory standards. Strong collaborator and adaptable team player focused on achieving results and ensuring safe working environment. Highly skilled in hazard identification, emergency response planning, and safety training. Reliable and flexible in meeting changing needs and priorities.
Overview
22
22
years of professional experience
Work History
204B/Supervisor
United States Postal Service
Huntingtown, Maryland
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Rural carrier (regular)
United States Postal Service
01.2015 - Current
- Sorting mail
- Utilizing handheld electronic devices for sorting, tracking, and delivery confirmation purposes
- Safely driving for extended periods of time
Customer Service Associate
Lowe’s Home Improvement
01.2012 - 01.2015
- Troubleshooting technical problems on-site and via telephone to provide support to end users experiencing difficulties
- Utilizing MAC, Windows, and Linux OS to manage and locate inventory
- Utilizing handheld iOS technology for customer databases, inventory management, and telecommunication concerns.
- Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Providing exemplary customer service on-site and via telephone
- Advised the store manager on appropriate use of Microsoft software applications.
- Received and solved problems as part of a critical response team in the flooring department.
- Organizing ideas and communicating appropriate oral messages to peers and other listeners to remedy situations
- Resolved hardware issues on local computer desktops.
- Changed toner in HP laser printers throughout the store.
Team Member
Target Inc
01.2007 - 01.2012
Library Assistant
Charles County Public Library
01.2006 - 01.2007
Webmaster Assistant Intern
Rochester Institute of Technology
06.2003 - 06.2004
- Created interactive website with graphical user interface
- Created and manipulated images
- Liaised with stakeholders to ensure satisfaction and meet deadlines
- Performed Presentations to the senior management staff of all completed works
Enumerator
US Census Bureau
01.2010
Education
Bachelor of Science - Cyber Security
05.2013
Associate of Applied Science - Technology
05.2010
Summer session - Computer Graphics and Design
06.2006
Skills
- MAC OS
- Microsoft Windows
- Red Hat Linux
- UNIX
- Microsoft Office Suite
- Adobe Dreamweaver
- Oracle
- Java
- Perl
- Shell Scripting
- Ruby
- Python
- Windows Server
- SQL
- Visual Basic 2010
- HTML
- C
- C#
- Fieldwork experience
- Planning and coordination
- Supervisory skills
- Route planning
- Data entry expertise
Timeline
204B/Supervisor - United States Postal Service
03.2024 - Current
Rural carrier (regular) - United States Postal Service
01.2015 - Current
Customer Service Associate - Lowe’s Home Improvement
01.2012 - 01.2015
Enumerator - US Census Bureau
01.2010
Team Member - Target Inc
01.2007 - 01.2012
Library Assistant - Charles County Public Library
01.2006 - 01.2007
Webmaster Assistant Intern - Rochester Institute of Technology
06.2003 - 06.2004
University of Maryland University College - Bachelor of Science, Cyber Security
College of Southern Maryland - Associate of Applied Science, Technology
College of Southern Maryland - Summer session, Computer Graphics and Design
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