Dennis Middleton
Niceville,FL
Summary
Air Force veteran with 17+ years of experience in multiple IT disciplines, working as a Client System Technician Supervisor, IT Plans and Programs Manager, IT Asset Manager Supervisor, Communication Focal Point Supervisor, and IT Project Manager. Diverse knowledge of hardware, software, and networks with extensive experience in installation, configuration, integration, and application of security measures in multiple operating system environments. 5+ years of experience managing multimillion-dollar IT projects.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Client System Technician Supervisor
United States Air Force, USAF
10.2019 - 09.2023
- Managed 12 personnel as supervisor of the executive it support team.
- 10+ years of experience managing user accounts in Active Directory.
- Proven proficiency in both Remedy and Service Now ticketing systems.
- Skilled in troubleshooting computer, network, and mobile device issues.
- Repaired troubleshooted and configured 100 Mac OS computers.
- Oversaw strict accountability for 900 IT assets valued at $800K including inventory, replacement, & proper disposal.
- Updated computer system security patches to ensure cyber compliance.
- Led multi-network operating system upgrade for 1000+ computers.
IT Plans and Programs Manager
United States Air Force, USAF
10.2017 - 10.2019
- Analyzed IT requirements, while providing both tech solutions and costs.
- Leads IT survey teams, manages parameters, and tracks projects status.
- Led $1.6M Windows 10 virtual solution project.
- Coordinated $410K VOIP upgrade with over 6K phones modernized.
- Oversaw $120K storage area network project increasing storage from 3 TB to 15 TB.
IT Asset Manager Supervisor
United States Air Force, USAF
06.2015 - 10.2017
- Provided Tier 1 comm support for 50K visitors per year.
- Directed one of the largest IT Asset Management office maintaining 2 accounts & 47K items.
- Managed IOS hardware/software applications between for 518 base leaders.
- Conducted data analysis of all IT funding spent on IT hardware and software assets and asset utilization.
Communication Focal Point Supervisor
United States Air Force
04.2012 - 06.2015
- Leads Communications & Information system sustainment activities for 14K users.
- Provided system diagnostics for both and tier-1 and tier-2 troubleshooting.
- Upgraded, troubleshot, and ensured compliance for 200 iOS devices.
- Collected, documented, and reported equipment status.
- Led communication focal point team to close over 5K trouble tickets.
Client System Technician Journeyman
United States Air Force, USAF
08.2009 - 04.2012
- Delivered local and remote client-level support to 6K users on 4.2K computers.
- Performed preventive maintenance, configuration management and diagnostics on computers, printers, VOIP phones, and networks.
- Utilized ticketing system to assign and manage timely repairs and installations.
- Led standardized desktop configuration & tech refresh program for 1K+ computers annually.
IT Project Manager
United States Air Force, USAF
06.2006 - 08.2009
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw Information Technology (IT) planning affecting 7.2K personnel.
- Analyzed IT technical solutions and program costs.
- Managed, supervised and performed communications-computer systems planning and implementation activities.
Education
High School Diploma -
Heritage High School
Newport News, VASkills
- IOS
- Computer Repair
- Mac OS
- Customer Support
- LAN
- VOIP Installation
- Windows
- Vulnerably Patching
- Network Troubleshooting
- Software Troubleshooting
- Computer Imaging
- Data Recovery
- IOS Troubleshooting
- Service Now
- Jira
Certification
Comp Tia A+ October 6 2010
Comp Tia Security+ October 19 2016
Timeline
Client System Technician Supervisor
United States Air Force, USAF
10.2019 - 09.2023
IT Plans and Programs Manager
United States Air Force, USAF
10.2017 - 10.2019
IT Asset Manager Supervisor
United States Air Force, USAF
06.2015 - 10.2017
Communication Focal Point Supervisor
United States Air Force
04.2012 - 06.2015
Client System Technician Journeyman
United States Air Force, USAF
08.2009 - 04.2012
IT Project Manager
United States Air Force, USAF
06.2006 - 08.2009
High School Diploma -
Heritage High School