Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Thai-hoa Nguyen
Garland,Texas
Summary
Overview
4
years of professional experience
Work History
The Midtown Group/Cambium AssessmentWashington, DC
System Support Analyst - Contractor
11.2021 - 06.2023
Job overview
- Utilized systems such as TIDE, TIDE Admin, SysAdmin, and TDS to provide top-tier support to District Coordinators, District Administrators, School Coordinators & Test Administrators across the United States
- Constructed detailed documentation in accordance with each case assigned on a Tier 2 level basis for each end-user
- Conducted casework containing sensitive information within the Citrix Secure Environment
- Maintained streamlined communication with the Project Team, Tier 3 Engineers, and Tier 2 Leads/Secondaries
XenWinGoCarrollton, TX
IT Support Technician
08.2019 - 07.2020
Job overview
- Developed documentation pertaining to servers, systems, and network environments such as Citrix and Hyper-V
- Actively worked to improve and develop new processes for refined documentation
- Performed a 90% closing rate to all assigned problem tickets from creation to resolution without escalation
- Provide technical assistance to end-users on the Local Area Network and remote users via ConnectWise Control
- Performing technology audits and analyzing cloud environments ensuring proper configuration across all users are met
- Working knowledge of Active Directory, XenCenter, Failover Cluster, and Citrix Director
Alcuin SchoolDallas, TX
IT Technician
09.2017 - 05.2019
Job overview
- Manage a ticket system (Spiceworks) for on-call technology support to consult and resolve any software/hardware issues that campus staff and students experienced
- Maintained 200+ computers with various operating systems (Windows 10 and macOS); upgraded them when needed; repaired computer hardware daily
- Oversaw video conferences and IT events to ensure each event is operating efficiently
- Improved office efficiency by resolving any technology request within a 24-hour time frame
- Deployed software updates through PXE boot and maintenance checks on over 200+ campus computers within 7 days
Education
The University of Texas at Dallas | Naveen Jindal School of Management
Bachelor of Science from Information Technology and Systems
05.2020
University Overview
Skills
- OS X
- Windows
- iOS
- Android
- Microsoft Office
- Computer Hardware
- Account Administration
- Teamwork and Collaboration
- Customer Service
- Hardware and Software Repair
- Issue and Resolution Tracking
- Help Desk Support
- Customer Service Support
- Technical Troubleshooting
Accomplishments
Accomplishments
Dataset Visualization and Analyzation
May 2019 – August 2019 | The University of Texas at Dallas | Richardson, TX
- Analyzed multiple data sets of U.S Migration in the year 2017 to find variables leading to the trend of migration
- Utilized Tableau to analyze and compare multiple data visualization charts to display trends and variables
- Created a 15-minute physical presentation to display our research findings behind the U.S Migration
- Presented our research findings to a panel of judges and scored a 90+ evaluation
Additional Information
Additional Information
Youth Leader
March 2016 – May 2018 | Vietnamese Eucharistic Youth Society | Austin, TX
- Prepared weekly lessons to educate the youth about the Vietnamese catholic religion
- Facilitated and coordinated over 10+ community service opportunities yearly
- Co-managed youth teams for regional competitions in performing arts and sports against other church communities within the diocese
Timeline
System Support Analyst - Contractor
The Midtown Group/Cambium Assessment
11.2021 - 06.2023
IT Support Technician
XenWinGo
08.2019 - 07.2020
IT Technician
Alcuin School
09.2017 - 05.2019
The University of Texas at Dallas | Naveen Jindal School of Management
Bachelor of Science from Information Technology and Systems
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