Janice A. Vela
Fort Worth,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
LAW ENFORCEMENT AND CIVIL ANALYST
Block Inc
Chicago, IL
09.2023 - Current
- Act as the initial contact for analyzing the validity of incoming legal requests, including subpoenas, search warrants, and civil investigative demands (CIDs)
- Ensure that all valid requests undergo thorough scrutiny and are handled in strict accordance with applicable laws, company terms of service, and guidelines protecting sellers' privacy
- Engage with law enforcement, coordinating response efforts through written correspondence and over-the-phone communication
- Collaborate with various teams across Block, including Compliance, Legal, Trust and Safety, and Infosec, fostering effective communication and streamlined processes
- Maintain high-quality standards while efficiently handling large volumes of time-sensitive requests
- Provide records custodian services on behalf of Block, Inc., participating in trial appearances as requested
LEGAL OPERATIONS ASSOCIATE
ZG Subpoena Solutions
Chicago, IL
12.2022 - 04.2023
- Provided subpoena compliance solutions for criminal and civil legal requests, ensuring adherence to procedures and improving process efficiency
- Drafted and managed workflow and operation policies and procedures
- Managed a team of five external associates and four internal associates
- Collaborated with internal and external stakeholders, fostering effective organizational communication and alignment
- Streamlined risk and compliance processes to enhance efficiency and regulatory compliance
PROJECT MANAGER
Chime
Chicago, IL
11.2020 - 11.2022
- Implemented and orchestrated the deployment of protocols across Risk, Fraud Investigations, and Legal domains, refining the management of data requests to elevate overall efficiency
- Managed and trained the Business Process Outsourcing (BPO) team, achieving a 35% increase in operational efficiency through workflow improvements while maintaining high productivity and standards
- Achieved 95%+ QA scores for 12 consecutive months through rigorous quality process monitoring
- Reduced response time to government requests by 40% through protocol implementation and streamlined processes
- Conducted comprehensive risk assessments to identify vulnerabilities and mitigate financial fraud risks
- Enhanced operational efficiency by reducing response SLA timelines from 15 to 5 business days, ensuring compliance with regulatory and business requirements
LAW ENFORCEMENT AND CIVIL RESPONSE TEAM, SR.ASSOCIATE
Chime
Chicago, IL
10.2020 - 11.2022
- Acted as the primary escalation point for time-sensitive criminal and civil subpoenas, emergency subpoenas, search warrants, court orders, and law enforcement inquiries
- Responded to emergency escalations dealing with sensitive matters (ex
- Missing Persons, Fugitive, Child Safety, Vulnerable Adults)
- Collaborated externally with LE where it appears criminal activity may be happening on Chime platform Program Management, Policy Development, and Cross-Functional Partnering
- Escalated suspicious activities to appropriate teams, ensuring compliance with AML regulations and company policies
- Partnered with an FBI Violent Gang Task Force agent on a large-scale fraud investigation, leading efforts in financial fraud and money laundering investigations
- Leveraged law enforcement intelligence to support an international organized crime case and presented findings to drive internal awareness and corrective actions
Education
MASTER OF SCIENCE (M.S.) - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Grand Canyon University
Phoenix, AZ01.2019
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY, MINOR IN HISTORY
The University of Texas, Rio Grande Valley
Edinburg, TX01.2015
Skills
- Google Suite
- Microsoft Office
- OS X
- SQL
- Looker
- JIRA
- Salesforce
- Quip
- Admin
- Zendesk
Certification
- Certified Anti-Money Laundering Specialist (CAMS), In Progress
- Become a Digital Trust & Safety Leader, 06/01/23, LinkedIn
- Process Improvement Foundations, 06/01/23, LinkedIn
- Learning Secure Payment and PCI, 06/01/23, LinkedIn
- Artificial Intelligence Foundations: Machine Learning, 06/01/23, LinkedIn
Languages
- English, native
- Spanish, native
Timeline
LAW ENFORCEMENT AND CIVIL ANALYST
Block Inc
09.2023 - Current
LEGAL OPERATIONS ASSOCIATE
ZG Subpoena Solutions
12.2022 - 04.2023
PROJECT MANAGER
Chime
11.2020 - 11.2022
LAW ENFORCEMENT AND CIVIL RESPONSE TEAM, SR.ASSOCIATE
Chime
10.2020 - 11.2022
MASTER OF SCIENCE (M.S.) - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Grand Canyon University
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY, MINOR IN HISTORY
The University of Texas, Rio Grande Valley