Eric Taylor
Liberty Hill,TX
Summary
Versatile professional with a background in Law Enforcement Response Analysis and Ads Risk Management. Expertise in investigating and mitigating financial fraud cases, exceeding performance targets consistently. Recognized for analytical acumen and top-tier performance in both law enforcement and ads risk domains. Proven ability to collaborate across teams, strategize effective responses, and address complex issues.
Overview
20
20
years of professional experience
Work History
Law Enforcement Response Analyst
Meta via Accenture Flex
Austin, TX
04.2023 - Current
- Analyzed and interpreted law enforcement data to identify patterns, trends, and potential threats, contributing to the development of effective response strategies.
- Utilized advanced analytical tools and methodologies to process and evaluate large datasets, facilitating timely and informed decision-making for law enforcement agencies.
- Collaborated with cross-functional teams to assess and prioritize intelligence information, ensuring seamless communication and coordination in high-pressure situations.
- Applied analytical expertise to support law enforcement operations across the APAC internal region and the United States, demonstrating proficiency in executing and processing search warrants.
Trainer - Risk Analysis
Meta via Accenture Flex
Austin, TX
11.2021 - 04.2023
- Conducted onboarding sessions to orientate new staff members about company policies, procedures, and regulatory constraints.
- Designed and developed training materials for new employees in the organization.
- Responsible for QA and PIP evaluations and coaching during first 60 days of analysts time on new Risk products.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Ads Risk Analyst
Meta via Accenture Flex
Austin, TX
11.2020 - 11.2021
- Investigated and resolved cases of financial fraud within client systems, utilizing internal tools to analyze and remediate issues.
- Played a key role in the Ads Risk Triage Corps, proactively identifying and addressing bug escalations that impacted workflows, ensuring the integrity of the advertising platform.
- Achieved exceptional efficiency by consistently exceeding Average Handling Time (AHT) and Service Level Agreement (SLA) targets by 36%, earning recognition as a top performer. Additionally, surpassed Quality Assurance (QA) targets.
- Elevated team knowledge and awareness by creating and delivering weekly educational content on emerging global fraud trends within the Ads Risk Team.
Brewer / Beverage Manager
Red Horn Coffee House and Brewing Company
Cedar Park, TX
07.2016 - 03.2020
Business Manager
Wulfsong Ranch
Marlinton, WV
04.2004 - 01.2014
Education
Coursera
Skills
- Excel
- Google sheets
- Microsoft office suite
- SQL
- Zendesk
- Tableau
- Asana
- Project Management
- Risk Analysis
- Quality Analysis
References
- Christine Acance, Meta law enforcement response team, cacance@meta.com
- Dennis Merworth, Meta business incidence response team, dmerworth@meta.com
Timeline
Law Enforcement Response Analyst
Meta via Accenture Flex
04.2023 - Current
Trainer - Risk Analysis
Meta via Accenture Flex
11.2021 - 04.2023
Ads Risk Analyst
Meta via Accenture Flex
11.2020 - 11.2021
Brewer / Beverage Manager
Red Horn Coffee House and Brewing Company
07.2016 - 03.2020
Business Manager
Wulfsong Ranch
04.2004 - 01.2014
Coursera
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