Stephanie Rosales
Leander,TX
Summary
Actively seeking a full-time position that provides professional growth and personal development opportunities. Eager to learn, be challenged, and make a positive impact.
Overview
3
3
years of professional experience
Work History
Law Enforcement Response Team Analyst
Accenture
09.2021 - Current
- Processed high volumes (32+) of subpoenas accurately and efficiently, supporting a fast-paced environment.
- Stayed up-to-date on knowledge base updates to complete accurate and efficient tasks.
- Conducted thorough audits of subpoena records to identify errors and inconsistencies, ensuring compliance with established guidelines.
- Demonstrated strong attention to detail when reviewing legal documents, ensuring accuracy and compliance with all applicable regulations.
- Assisted in maintaining up-to-date knowledge of changing regulations affecting the handling of legal process within the organization.
Business Integration Agent
Accenture
09.2021 - 01.2022
- Assess quality of content in advertising campaigns, and videos in accordance with Content Guidelines.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Identified trends and common issues in submitted content.
- Regular assessment of performances of new employees (under supervision of team lead) and offering continuous feedback during initial training period.
- Reviewing escalated disabled to ensure that they have been correctly disabled.
Education
Bachelor of Arts - Education
Austin Community College
Austin, TXHigh School Diploma -
Leander High School
Leander, TX05.2005
Skills
- Analytical Thinking
- Project Management
- Risk Analysis
- Trend Analysis
- Multitasking Abilities
- Task Prioritization
- Adaptability and Flexibility
Timeline
Law Enforcement Response Team Analyst
Accenture
09.2021 - Current
Business Integration Agent
Accenture
09.2021 - 01.2022
Bachelor of Arts - Education
Austin Community College
High School Diploma -
Leander High School
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