Phillip Lipko
Westmoreland City,PA
Summary
Data analysis professional with comprehensive experience in data reporting, visualization, and interpretation. Strong skills in Excel to deliver actionable insights. Focus on team collaboration and flexibility to adapt to changing requirements. Known for reliability and results-driven approach that enhances decision-making processes.
Overview
16
16
years of professional experience
Work History
Senior Data Reporting Analyst
HM Insurance Group
01.2021 - Current
- Provided training sessions on data analytics tools, increasing team proficiency and productivity.
- Conducted thorough analyses of large datasets to uncover trends and patterns.
- Managed tight deadlines while maintaining high-quality deliverables in a fast-paced environment.
- Assisted in group reconciliations.
- Used pivot tables to update client data. Completed member claim analysis using this data.
Collections Analyst
HM Insurance Group
12.2018 - 01.2021
- Developed customized solutions for clients facing financial difficulties, minimizing losses for the company.
- Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
- Provided detailed reports on collection activities to management, supporting strategic planning initiatives.
- Streamlined internal processes to enhance the effectiveness of the collections team.
- Implemented process improvements that increased efficiency within the collections department.
Senior Enrollment & Billing Representative
HM Insurance Group
08.2017 - 12.2018
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
Customer Service Representative
Highmark Inc
09.2011 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Director of New Products
Davison Design and Development
07.2010 - 09.2011
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects.
Banking Operations Specialist
Century Negotiations Incorporated
05.2009 - 06.2010
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Facilitated clear communication between departments to resolve issues promptly and foster team collaboration.
Education
Bachelor of Science - Marketing, Management
Saint Vincent College
Latrobe, PA05.2010
Skills
- Data monitoring
- Report generation
- Reporting efficiency and accuracy
- Dependable and reliable
- Creative problem solving
- Microsoft Excel
- Data analysis
- Customer service
- Problem-solving
- Time management
- Team collaboration
Accomplishments
- Norwin Basketball Association Scholarship
- Saint Vincent College Academic Scholarship
- Ralph M. Parsons Scholarship Foundation
- Saint Vincent College Leadership Grant
Leadership Experience
- Norwin Basketball Association, Irwin, PA, Coach, 11/06-01/08; 11/10-03/11
- Norwin Community Events, Irwin, PA, Volunteer, 08/02-06/06, Assisted with community events such as Senior Dinners, Halloween Parades, and Easter Egg Hunts
Timeline
Senior Data Reporting Analyst
HM Insurance Group
01.2021 - Current
Collections Analyst
HM Insurance Group
12.2018 - 01.2021
Senior Enrollment & Billing Representative
HM Insurance Group
08.2017 - 12.2018
Customer Service Representative
Highmark Inc
09.2011 - 08.2017
Director of New Products
Davison Design and Development
07.2010 - 09.2011
Banking Operations Specialist
Century Negotiations Incorporated
05.2009 - 06.2010
Bachelor of Science - Marketing, Management
Saint Vincent College
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