Phillip Manacop
Marysville,USA
Summary
Dynamic Field Service Manager with a strong focus on team leadership and safety awareness. Successfully managed diverse teams while optimizing operations in the renewable energy sector and electron microscopy industry. Collective of 5 years in Field Service Management. Results-driven, with great attention to detail. Committed to fostering a culture of continuous improvement and delivering exceptional service quality. Driven Field Service Manager with proven expertise in team leadership and operational excellence. Demonstrated ability to enhance service delivery and implement continuous improvement initiatives, ensuring a culture of safety and attention to detail.
Overview
17
17
years of professional experience
Work History
Field Service Manager
Eos Energy
01.2023 - Current
- Currently serving as a Field Service Manager BESS (Battery Energy Storage Systems/Renewables Energy Industry) with 2 Supervisors and 17 Technicians/FSEs reporting to me.
- Provide Leadership for Eos' Field Service Health and Safety program in collaboration with Eos' Health and Safety department and promote a 'safety first and safety always' culture for the field service operations team.
- Resource planning to meet upcoming service requirement.
- Independently manage the daily, ongoing Eos field service warranty team, including scheduling, dispatching, and training of the field service resources, including service partners.
- Support the recruiting, performance management, and employee and partner development for field services resources.
- Manage the Eos service Partner program, including selecting, training, and reporting.
- Working with other departments, i.e., Engineering, Product Management, to continuously improve product serviceability and service offerings and efficiency.
- Develop and maintain expert knowledge on Eos' services and capabilities and serves as a service operations subject matter expert to support sales engagements and contract negotiations if required.
- Help evolve Eos service operations in a profitable service business through service optimization.
- Innovate and drive continuous improvements projects.
- Maintain a working knowledge and cooperate with internal departments, i.e., HS&E on safety programs like NFPA70E, LOTO, OSHA10, NERC, etc.
- Assist in creating and maintaining Preventative Maintenance processes and procedures.
- Develop guides for solving Corrective Maintenance issues.
Field Service Manager, North & South America
Gatan Inc.
01.2020 - 01.2023
- Served as a Field Service Manager with 8 Service Engineers reporting to me.
- Manage the field service operations in North and South America regions while ensuring the profitability of the service business.
- Provide product support for: Transmission Electron Microscopy Instruments, Scanning Electron Microscopy Instruments, Sample Preparation & Specimen Holders.
- Manages field personnel, the direction and escalation of service activities and priorities, empowering independent decision making with the service engineers.
- Responsible for achieving regional metrics, including financial performance.
- Responsible for overseeing training plans for service personnel and mentoring of service engineers.
- Responsible for contract sales within region.
- Quickly evaluates and escalates potential issues appropriately for resolution.
- Collaborate with Project Manager, NPI, Engineering, R&D, & Software Departments.
- Ability to work on complex learning and development problems as well as teach highly technical information and interface with people at all levels.
- Prepare and ensure team budgets and training objectives are set, communicated and achieved.
- Experience with CRM systems, ensuring timely and accurate delivery and recording of service reports and travel expenses from the field.
TEM/SEM Field Service Engineer
Gatan Inc.
01.2014 - 01.2020
- Served as a lead Field Service Engineer for the K2 and OneView TEM imaging product line.
- Onsite customer installation of imaging/analytical products for Transmission Electron Microscopes and Scanning Electron Microscopes, sample preparation products, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products.
- Ensure repaired systems meet operating specifications, documenting service performed.
- Propose design enhancements and improvements.
- Read and interpret schematics and electrical diagrams through to the component level.
- Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
- Document work performed in a service report utilizing Salesforce.
- Complete billing or warranty documentation as needed.
- Coordinate and set up travel itineraries on a weekly basis in the North and South America region.
F/A-18 Aircraft Electrical System Technician, Work Center Supervisor
U.S. Marine Corps
01.2009 - 01.2014
- Served as a lead technician for the Operation and Maintenance of F/A-18 Hornets fighter jets at a squadron level.
- Managing personnel efficiently to conduct heavy flight operations with a success rate of 98% in numerous deployed areas.
- Extensive experience in performing electrical component maintenance, troubleshooting, and repairing wires using schematics and approved manuals.
- Maintained a qualification as a Final Checker to inspect and ensure proper integrity of aircraft prior to flights on a daily basis.
- Coordinate with various departments and organizations such as design engineering, manufacturing, purchasing and planning in meeting the goals of the overall organization.
Education
OSHA 10 -
01.2023
NFPA-70E Certification -
01.2023
LinkedIn Learning Certificate of Completion - Critical Thinking
01.2022
Fred Pryor Seminars: Transitioning to Supervisor/Manager -
01.2020
Fred Pryor Seminars: Microsoft Excel Basics/Beyond -
01.2020
F/A-18 Electrical/Instrument Systems Organizational Maintenance Class C School -
CNATT
Oceana, VA01.2010
F/A-18 Wire Bundle and Connector Repair Organizational Maintenance -
CNATT
Oceana, VA01.2010
Marine Avionics Apprentice Technical Training -
CNATT
Pensacola, FL01.2009
Avionics Corrosion Control -
CNATT
Pensacola, FL01.2009
Aviation Electrician's Mate Strand, Class A1 -
CNATT
Pensacola, FL01.2009
Skills
- Microsoft Office Suite
- NetSuite and ERP
- CRM systems and Salesforce
- Attention to detail
- Team leadership
- Problem solving
- Writing and communication skills
- Budget management
- Expense approval processes
- Concur software
- Spreadsheet analysis
- Cross-department collaboration
Cellular
530-515-8791
Languages
Tagalog
Limited
English
Native/ Bilingual
Timeline
Field Service Manager
Eos Energy
01.2023 - Current
Field Service Manager, North & South America
Gatan Inc.
01.2020 - 01.2023
TEM/SEM Field Service Engineer
Gatan Inc.
01.2014 - 01.2020
F/A-18 Aircraft Electrical System Technician, Work Center Supervisor
U.S. Marine Corps
01.2009 - 01.2014
OSHA 10 -
NFPA-70E Certification -
LinkedIn Learning Certificate of Completion - Critical Thinking
Fred Pryor Seminars: Transitioning to Supervisor/Manager -
Fred Pryor Seminars: Microsoft Excel Basics/Beyond -
F/A-18 Electrical/Instrument Systems Organizational Maintenance Class C School -
CNATT
F/A-18 Wire Bundle and Connector Repair Organizational Maintenance -
CNATT
Marine Avionics Apprentice Technical Training -
CNATT
Avionics Corrosion Control -
CNATT
Aviation Electrician's Mate Strand, Class A1 -
CNATT
Similar Profiles
JOHN BUCHANANJOHN BUCHANAN
Production Technician at Eos EnergyProduction Technician at Eos Energy
James A. PennaJames A. Penna
Pennsylvania State Director Government Affairs at Eos Energy SystemsPennsylvania State Director Government Affairs at Eos Energy Systems
TREVOR MCBRATNEYTREVOR MCBRATNEY
Production Supervisor at EOS Energy StorageProduction Supervisor at EOS Energy Storage
Amy KratzAmy Kratz
Assistant Manager at Calvin KleinAssistant Manager at Calvin Klein
Michelle TaylorMichelle Taylor
Business Operations & HR Senior Director at YMCA of the Blue Water AreaBusiness Operations & HR Senior Director at YMCA of the Blue Water Area