Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip McFord

Hallandale Beach,Fl

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Services Representative

STARTEK
05.2020 - Current
  • Proving general support information pertaining to Coved 19 settlements, Answer inbound calls, Provide customers with detailed information pertaining to stimulus checks, Identifying customers' needs, clarify information, research every issue and providing solutions, Managing large amounts of inbound and outbound calls in a timely manner

Teacher's Assistant

Olla's Academy
09.2018 - Current
  • Educating youth on proficient technology skills (Grades K-12), Generally computer functions, URL'S & Web Browsing safely, Sending and receiving Emails, Beginners coding

Warehouse Associate

Accurate
09.2015 - 02.2019
  • Sorting, Order picker, Wrapping, Auditing, Palletizing, Lumping, Pallet jack operator, Forklift operator

Carpenter

C.D. & Associates, LLC
03.2013 - 06.2015
  • Millwork, Custom Fabrication, Sandblasting, Painting, Installation, Forklift Operator, Maintain industry

Assistant Manager

ABetta Dry Cleaners
07.2004 - 06.2013
  • Press Supervisor, Conducted Customer Surveys, Writing Invoices, Facility management and property maintenance, Quality Control, Budgeting, Inventory

Education

Belford Highschool

Miami Dade Community College
05.2024

Skills

  • Ability to observe and replicate with ease
  • Able to handle a variety of tasks consecutively
  • Excellent communications skills
  • Leadership skills
  • Team Player
  • Detail Oriented
  • Conflict Resolution
  • Able to apply computer operations for practical purposes
  • Mechanically Inclined
  • Use of heavy & precision machinery
  • Project management
  • Client communication
  • Laminate application, custom door fabrications, hardware installation
  • Able to juggle multiple project, meet deadlines and be goal oriented
  • Able to work independently to complete tasks
  • Attention to detail
  • Spread sheets
  • Excel
  • Google Sheets
  • MS Office
  • Access
  • Powerpoint
  • Word
  • G-Suit
  • Calendar
  • Docs
  • Forms
  • Gmail
  • Google Drive
  • Sheets
  • Sites
  • Email
  • Outlook
  • Social Media
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
  • Computer Hardware/Software
  • Network Configuration
  • Software Installation
  • Windows
  • Linux/Unit
  • Cloud Management
  • Tech Support
  • Multitasker
  • Able to finish given work within a given time methods
  • Able to quickly embrace new ideas and methods
  • Operating system
  • Amazon workspace (AWS)
  • Avaya

Timeline

Customer Services Representative

STARTEK
05.2020 - Current

Teacher's Assistant

Olla's Academy
09.2018 - Current

Warehouse Associate

Accurate
09.2015 - 02.2019

Carpenter

C.D. & Associates, LLC
03.2013 - 06.2015

Assistant Manager

ABetta Dry Cleaners
07.2004 - 06.2013

Belford Highschool

Miami Dade Community College
Phillip McFord