Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Phillip Moody

Lumber Bridge,NC

Summary

Results-driven customer service professional with a strong track record in enhancing client satisfaction and loyalty. Skilled in communication and problem-solving, effectively managing multiple tasks. Committed to improving operational processes to elevate the customer experience.

Overview

14
14
years of professional experience

Work History

Kitchen Team Leader

Chick- Fil- A
07.2022 - 11.2024
  • Supervised kitchen staff to ensure efficient food preparation and service.
  • Trained new team members on menu items and safety protocols.
  • Directed chicken preparation, filleting, breading, and cooking meals to ensure quality and satisfaction for customers.
  • Managed inventory levels and organized stock for timely usage.

Manager of Environmental Services

Cape Fear Valley Hospital
09.2021 - 11.2021
  • Directed EVS teams to ensure optimal housekeeping and customer service.
  • Organized and planned sanitization projects for customer and patient waiting areas and recovery areas, enhancing patient safety and comfort.
  • Maintained sterile operating room facilities, supporting successful surgical procedures.

Customer Support Services

Hoag Hospital
Newport Beach, USA
07.2010 - 05.2021
  • Conducted training on customer transport services procedures to ensure compliance and enhance service quality.
  • Transported patients to and from medical procedures, provided customer service, ordered supplies to medical floors, and managed customer care orders via telephone in Hospital Central Dispatching.
  • Facilitated training for new hires on hospital procedures and patient transportation protocols to promote safety and efficiency.
  • Newport Beach, CA

Education

CU Bachelor’s Program - Deaf Studies

Carolina University
Winston-Salem, NC
12-2026

Associates Liberal Studies -

Santa Ana College
Santa Ana, CA
01.2010

Certified Nursing Assistant - Nursing

North Orange Co. Reginal Ocupation Program
Anaheim, CA
01.2010

High School Diploma -

Brethren Christian Jr/Sr High School
Huntington Beach, CA
06-2003

Skills

  • Food Safety Standards
  • Project management
  • Team leadership
  • Customer Service
  • Training development
  • Patient care support
  • Organization
  • Problem solving
  • Data analysis
  • Communication

Languages

American Sign Language
Professional
Spanish
Limited

Timeline

Kitchen Team Leader

Chick- Fil- A
07.2022 - 11.2024

Manager of Environmental Services

Cape Fear Valley Hospital
09.2021 - 11.2021

Customer Support Services

Hoag Hospital
07.2010 - 05.2021

CU Bachelor’s Program - Deaf Studies

Carolina University

Associates Liberal Studies -

Santa Ana College

Certified Nursing Assistant - Nursing

North Orange Co. Reginal Ocupation Program

High School Diploma -

Brethren Christian Jr/Sr High School
Phillip Moody