Phillip Moua
Sheboygan,WI
Summary
Driven by a commitment to excellence, I honed my problem-solving and quality assurance skills at Master Gallery Foods and American Orthodontics. Specializing in root cause analysis and documentation management, I spearheaded initiatives that significantly improved customer satisfaction and product quality, showcasing my ability to deliver results and foster continuous improvement.
Overview
3
3
years of professional experience
Work History
Cheese Production Specialist (CPS)
Master Gallerys Foods
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Report any issues if the product has defects.
Light Assembler
American Orthodontics
02.2022 - 08.2024
- Adapted to changing priorities without compromising quality or deadlines under pressure situations.
- Implemented corrective actions based on feedback from supervisors or peers for continuous improvement efforts.
- Utilized effective troubleshooting techniques to identify root causes of defects or malfunctions during the assembly process.
- Enhanced product quality by meticulously assembling components and performing thorough inspections.
- Inspected any minor/major defects from the product and report it to supervisor.
Education
High School Diploma -
Sheboygan South High School
Sheboygan, WI06.2020
Skills
- Root Cause Analysis
- Problem Solving
- Documentation Management
- Quality Assurance
- Quality Assessment
Timeline
Cheese Production Specialist (CPS)
Master Gallerys Foods
03.2024 - Current
Light Assembler
American Orthodontics
02.2022 - 08.2024
High School Diploma -
Sheboygan South High School
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