Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Newton

Phillip Newton

Florence,AZ

Summary

Adept at problem-solving and customer service, I excelled at Capital Bearing Service by mastering software systems to enhance efficiency and customer satisfaction. As a Warehouse Manager, I ensured safety and quality control, significantly improving operational standards. My skills in data entry and customer support drive results, reflecting my commitment to excellence and client satisfaction.

Overview

20
20
years of professional experience

Work History

Call Center Representative

Capital Bearing Service
06.2005 - 06.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Warehouse Manager

Capital Bearing and Cold Spring Granite
06.1998 - 06.2018
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Education

Defiance College
Defiance, OH

Defiance High School
Defiance, OH
05.1970

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service

Timeline

Call Center Representative

Capital Bearing Service
06.2005 - 06.2018

Warehouse Manager

Capital Bearing and Cold Spring Granite
06.1998 - 06.2018

Defiance College

Defiance High School

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Phillip Newton