Phillip Norrell
Monroe,GA
Summary
Customer - oriented General Manager with 25 years of experience focused on analytical problem solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Vice President & General Manager
Lake Oconee Ace Hardware
05.2019 - Current
- Strengthened customer loyalty through personalized experiences and regular engagement initiatives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Store General Manager
Sears
09.2015 - 05.2019
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
- Responsible for all aspects of budgeting and P&L expectations for the retail location including labor costs, expenses control, and revenue tracking.
Store Manager
Lowe's Companies Inc
05.2014 - 08.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Walmart Stores Inc.
10.1998 - 04.2014
- Improved the efficiency of daily operations through better strategic and tactical planning, improved quality control standards, enhance marketing and stronger systems management in receiving, replenishment, and grocery departments
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Managed daily operations, including sales, purchasing, scheduling, and P&L
- Collaborated with vendors and partners to drive sales and profit
- Minimized regulatory risks by carefully following legal regulations to deliver complete compliance
Education
Industrial Technology: Industrial Maintenance Technology - Applied Science
North Georgia Technical College
Clarkesville, GA05.2000
Bachelor of Management Studies: Organizational Leadership -
Capella University
Minneapolis, MN01.2025
Skills
- Strategic Planning
- MIssion and Vision
- Policy Development
- Analytical and Critical Thinker
- Leadership and People Development
- Profit and Loss Management
- Marketing and Advertising
- Decision-Making
- Revenue & EBIDTA Growth
- Change and Growth Management
- Community Outreach
Accomplishments
- "Consistently attained Pinnacle Performer status for the past five years at Ace.
- "Successfully managed operations at a Walmart Supercenter, leading the store to achieve the prestigious 'Supercenter of the Year' award for the East Business Unit.
Timeline
Vice President & General Manager
Lake Oconee Ace Hardware
05.2019 - Current
Store General Manager
Sears
09.2015 - 05.2019
Store Manager
Lowe's Companies Inc
05.2014 - 08.2015
Store Manager
Walmart Stores Inc.
10.1998 - 04.2014
Industrial Technology: Industrial Maintenance Technology - Applied Science
North Georgia Technical College
Bachelor of Management Studies: Organizational Leadership -
Capella University
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