Phillip North
Washington,DC
Summary
I am a Local Marketing Manager with a proven track record of developing a team of Consultants by helping the individual realize what success looks like to them, and attaching that to education and behaviors. I have a passion for creating the ultimate Client and Consultant experience through a deeply held service first philosophy.
Overview
14
14
years of professional experience
Work History
Local Marketing Manager
3 Day Blinds
Washington, DC
04.2020 - Current
- Anticipate future training needs by analyzing sales data, FTR, and NPS.
- Facilitate meetings with a focus on education and collaboration for all Consultants.
- Organize and coordinate with leadership to ensure proper training for new employees while working to understand where they are in the process.
- Evaluate training needs based on new employee feedback and supplement with additional training materials as needed.
- Roleplay various scenarios with Consultants to build confidence in handling situations.
- Monitor progress of trainees through feedback from managers and supervisors, as well as company tools and feedback forms.
- Identify needed improvements throughout the training process to make adjustments for personal learning styles.
Sales Operations Specialist
Next Day Blinds
Jessup, MD
10.2012 - 04.2020
- Worked with leadership to develop a training program and materials from the ground up.
- Collaborated with IT to build a point-of-sale system catered specifically to the needs of current Consultants and foster growth and innovation.
- Facilitated training classes and field support for all new Consultants.
- Analyzed sales metrics to identify challenges and adapt materials to the needs of the leaner.
- Evaluated the sales orders of all Consultants for trends to anticipate learning needs and create materials for future sessions.
Education
Associate of Arts - Culinary Arts And Hospitality Management
Sullivan University
Skills
- Onboarding processes
- Training development
- Training assessment
- Facilitation skills
- Performance management
- Metrics analysis
- Client relations
- Sales leadership
- Microsoft Office Suite
Timeline
Local Marketing Manager
3 Day Blinds
04.2020 - Current
Sales Operations Specialist
Next Day Blinds
10.2012 - 04.2020
Associate of Arts - Culinary Arts And Hospitality Management
Sullivan University