Phillip Patterson

• Guided 50+ seniors, families, and caregivers monthly through healthcare intake, admissions, and care transition processes while delivering compassionate support.

• Served as the first point of contact for patients and families by providing healthcare navigation, education, and resource coordination.

• Reviewed, updated, and maintained 100+ patient records monthly, including demographics, referrals, medical documentation, and care coordination details.

• Collaborated daily with hospitals, providers, nursing teams, and families to support seamless communication and continuity of care.

• Identified patient needs, escalated urgent concerns to appropriate care teams, and maintained accurate HIPAA-compliant documentation.lity in a fast-paced environment.

• Guided 50+ seniors, families, and caregivers monthly through healthcare intake, admissions, and care transition processes.

• Served as the first point of contact for patients by providing compassionate support, education, and healthcare navigation.

• Reviewed and processed 100+ patient records monthly, including demographics, referrals, and care coordination documentation.

• Collaborated daily with hospitals, providers, nursing teams, and families to ensure smooth patient transitions.

• Identified urgent patient needs, escalated concerns appropriately, and maintained accurate HIPAA-compliant records.

• Delivered compassionate healthcare support to 75+ patients, seniors, caregivers, and family members weekly, ensuring concerns were addressed with empathy, professionalism, and urgency.

• Served as a trusted patient advocate by identifying individual needs, resolving concerns, and connecting patients with appropriate healthcare resources and support services.

• Managed 40+ daily patient interactions through phone, in-person communication, and internal requests while maintaining a positive patient experience.

• Coordinated communication between patients, providers, nursing staff, social workers, and multiple healthcare departments to support continuity of care.

• Provided education, reassurance, and guidance during sensitive healthcare conversations, improving trust and engagement among senior and vulnerable populations.

• Maintained 95%+ documentation accuracy by recording patient interactions, service requests, updates, and follow-up actions within healthcare systems.

• Assisted with tracking and resolving patient concerns while prioritizing urgent needs and escalating critical information to appropriate care teams.