PHILLIP S. RICHARD
Church Point,LA
Summary
ABOUT:
IT Specialist with over 10+ years of experience and education in computer information technology and networking. 6 years, United States Air Force Veteran, with a background in avionics. Experience with a wide variety of security, engineering, networking, and operating systems software. Possesses an applied associate degree in networking and an applied associate degree in computer information technology. Acquiring A+ Certification.
Overview
4
4
years of professional experience
Work History
Information Technology Technician
Golfballs.com, Inc
Lafayette, LA
01.2021 - 01.2023
- Prepared new computers/networking equipment for installation
- Added and removed users from network and security system
- Diagnosed and troubleshot hardware, software and network issues.
- Prepared and submitted reports to document work performed and provide progress updates to management
- Installed a wide variety of electronic equipment such as desktop computers, laptops, servers, wall mounted televisions, wireless access points, point-to-point antennas, IP cameras, switches, printers, label printers, and routers (Ubiquiti)
- Installed and utilized Remote Management and Monitoring software (RMM) (Atera) software to keep software up to date, assist in troubleshooting, and monitor computer performance of computers on network
- Utilized various Office 365 applications for communication and to perform various tasks throughout the company
- Configured VPN clients to allow users to access the network from remote locations
- Setup and configured users to use VoIP Phones (3CX) to use on physical and software-based devices
- Repaired Point of Sales equipment to allow the retail department to print receipts for customers
- Installed Raspberry Pi computers by properly formatting SD cards with proper ISO
- Installed Dynamics (Great Plains) client-side software for various users within the company
- Installed a Netchex time clock to be used with the same security cards for office entry for employees to clock in and out
- Communicated with supervisor to report progress, discuss issues and seek guidance
- Prioritized and managed multiple tasks and projects to meet deadlines
Field Technician/Help Desk Technician
Computer Concepts, Inc
Lafayette, LA
01.2019 - 01.2021
- Prepared new computers/networking equipment for installation
- Installed and configured operating systems and applications
- Assisted customers with a wide variety of technical issues by phone or in person, followed up with customers to ensure discrepancy was corrected
- Troubleshot faulty networking wiring and equipment to make appropriate repairs
- Researched upcoming technology trends to ensure that customers are given all current solutions
- Assisted customers by using Remote Management and Monitoring (RMM) software using Ninja One and SolarWinds
- Configured VPN for clients to allow access to company networks
- Installed and Configured VoIP phone systems for customers.
- Prepared and submitted reports to document work performed and provide progress updates to management
Education
Associate of Applied Science - Information Technology, CS
Louisiana State University
Eunice, LA05.2021
Associate of Applied Science - Networking, CS
South Louisiana Community College
Lafayette, LA05.2017
Skills
- Networking Configuration
- PC Troubleshooting & Repair
- Printer Installation and Repairs
- Networking Wire and Fiber Repair
- Microsoft Office
- Project Management
- Network Security
- Windows 7, 8, 10, 11 and Linux
- Basic Programming Knowledge in Java, C#, C, Python, VB, and SQL
- Systems Analysis and Design
Timeline
Information Technology Technician
Golfballs.com, Inc
01.2021 - 01.2023
Field Technician/Help Desk Technician
Computer Concepts, Inc
01.2019 - 01.2021
Associate of Applied Science - Information Technology, CS
Louisiana State University
Associate of Applied Science - Networking, CS
South Louisiana Community College
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