Phillip Robertson
Greenville,SC
Summary
Driven and competitive, excelled as a Luxury Automotive Sales Representative at Carlton Mercedes Benz, mastering CRM proficiency to optimize lead conversion and fostering lasting client relationships. Demonstrated strong negotiation and rapport-building skills, significantly enhancing sales outcomes. Knowledgeable and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Luxury Automotive Sales Representative
Carlton Mercedes Benz
11.2019 - Current
- Leveraged CRM software (ELeads) to manage leads effectively, optimizing conversion rates through timely outreach efforts.
- Facilitated smooth transactions by liaising between customers and internal departments such as finance and service teams.
- Trained new hires on company protocol and product offerings, cultivating a well-informed salesforce capable of meeting client needs expertly while desking deals for a 6 month period.
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
- Boosted dealership sales through personalized follow-ups and relationship-building with clients.
- Maintained up-to-date knowledge on the Mercedes Benz EQ Line while serving as the EQ Ambassador at the store.
Operations Specialist
Tiger Enterprises & Trading
02.2017 - 11.2019
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Enhanced inventory accuracy by conducting regular audits and maintaining updated records of aviation parts.
- Developed a comprehensive understanding of aircraft systems, enabling efficient identification of required replacement parts when assisting maintenance teams.
Education
High School Diploma -
Palmetto High School
Williamston, SC06.2016
Skills
- Strong negotiation skills
- Building rapport
- Sales Training
- CRM proficiency
- Brand representation
- Leasing knowledge
- Competitive
- Sales Presentations
- Issue Resolution
- Reliable and Responsible
Accomplishments
Outsold the entire dealership staff by 20 vehicle's in 2023 calender year.
Certification
- Certified in Mercedes Benz product's and services
Timeline
Luxury Automotive Sales Representative
Carlton Mercedes Benz
11.2019 - Current
Operations Specialist
Tiger Enterprises & Trading
02.2017 - 11.2019
High School Diploma -
Palmetto High School
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