Phillip Ross
Provo,UT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Experience Event Center
03.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
Regional Sales Manager
Avolta Power
01.2020 - 03.2022
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Managed team of 50 regional sales representatives and consistently achieved high sales targets.
District Manager
Driven Brands
01.2018 - 01.2020
- Supervised 6 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
District Sales Manager
Fanzz
01.2016 - 01.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
President
R&H Solar Energy And Medical Consulting
01.2006 - 01.2016
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
District Manager
CVS Pharmacy
01.2003 - 01.2008
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 12 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
General Manager
Golfcraft Custom Clubs
01.2000 - 01.2003
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Golf lessons and custom club building
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Business Administration - Business Administration And Management
California State University - Bakersfield
Bakersfield, CASkills
- Profit and Loss
- Sales Team Development
- Program Development
- Staff Development
- Product Costing
- Cross-Functional Team Management
- Market Growth
- Risk Management
- Sales Expertise
- Vendor Negotiations
- Project Planning
- Verbal and Written Communication
Timeline
General Manager
Experience Event Center
03.2022 - Current
Regional Sales Manager
Avolta Power
01.2020 - 03.2022
District Manager
Driven Brands
01.2018 - 01.2020
District Sales Manager
Fanzz
01.2016 - 01.2018
President
R&H Solar Energy And Medical Consulting
01.2006 - 01.2016
District Manager
CVS Pharmacy
01.2003 - 01.2008
General Manager
Golfcraft Custom Clubs
01.2000 - 01.2003
Bachelor of Business Administration - Business Administration And Management
California State University - Bakersfield
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